CustomerExperience-EnablementManager

CX [EXPANSION] ENABLEMENT MANAGER Location: Berlin, Ghent  This role requires being a native speaker of the region to ensure full linguistic and cultural fluency. PURPOSE OF THE ROLE Part of the Revenue [GTM] Enablement Team, reporting to Manager, Revenue Enablement, in this role you will be leading the design, development, implementation and measurement of training initiatives for both new hires and current team members in the Customers Organization with a key focus on the the Expansion Team, consisting of 50+ Account Managers, ensuring they are equipped with the skills and certifications needed to deliver outstanding customer experiences. This role offers a unique opportunity to impact our customers by enhancing the capabilities of our internal front-line teams. KEY RESPONSIBILITIES  Generic responsibilities: - Execute New Hire Training Programs: Lead onboarding training to ensure new hires are fully prepared to pass role-specific certifications and begin delivering value quickly. Training programs cover the competencies, skills and processes required to succeed in the roles. - Develop Tailored Training Programs: Create live and self-paced training modules, incorporating diverse learning methods such as online tests, role-playing exercises, and job simulations. - Deliver Upskilling Programs: Conduct bootcamps, cohort-based and individual training to certify existing team members on updated standards and certifications, ensuring all staff are aligned with current and evolving best practices. - Facilitate Group Training: Engage new and current team members with group sessions, workshops, and one-on-one coaching sessions, adjusting for different learning styles and needs. - Collaborate Cross-Functionally: Partner with subject matter experts, functional leaders, and other stakeholders to ensure training content is relevant and aligned with organizational goals. - Continuously Improve Programs: Gather feedback and implement enhancements to training modules, keeping con