Palmetto Clean Technology
Tech / AI / Software
CustomerExperienceData&OperationsIntern
“Customer Experience Data & Operations Intern at Palmetto Clean Technology. Skills: Data Analysis, Customer Experience, Operations. Analyzing CSAT data to identify trends, root causes of customer dissatisfaction, and improvement opportunities. Reviewing customer contact drivers to understand why customers are reaching out and identifying ways to reduce unnecessary contact volume”
What You'll Achieve.
identify trends; uncover opportunities; recommend improvements that enhance the overall customer experience; deliver measurable business value through actionable insights and recommendations
Industry & Context.
analytical and problem-solving skills
Employment is contingent upon the successful completion of a background check.
What They're Looking For.
Must Have
Currently enrolled in an undergraduate or graduate program, Pursuing a degree in Business, Data Analytics, Operations, Customer Experience, Statistics, Economics, or related field, analytical and problem-solving skills, Experience working with data in Excel, Google Sheets, or similar tools, written and verbal communication skills, Ability to translate data into actionable insights, organizational and time management skills
Nice to Have
Prior internship, coursework, or project experience in analytics or operations is a plus, Interest in renewable energy, climate tech, or mission-driven organizations preferred
What You'll Do.
Analyzing CSAT data to identify trends
root causes of customer dissatisfaction
and improvement opportunities
Reviewing customer contact drivers to understand why customers are reaching out and identifying ways to reduce unnecessary contact volume
Evaluating call volume trends and seasonal patterns to support forecasting and operational planning
Identifying repeat contact trends and opportunities to improve first contact resolution
Analyzing customer journey stages to determine when customers most frequently contact support
Identifying operational bottlenecks or delays across project milestones
Recommending training opportunities based on customer feedback and interaction trends
Partnering with cross-functional teams to understand operational processes and improvement opportunities
and presentations to share findings with leadership
Completing a defined project with clear deliverables and recommendations by the end of the internship
How You'll Work.
Team & Collaboration
Partnering with cross-functional teams to understand operational processes and improvement opportunities
Communication Scope
written and verbal communication skills; Ability to translate data into actionable insights
Process & Methodology
Completing a defined project with clear deliverables and recommendations by the end of the internship
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