OpenTable
Tech / AI / Software
CustomerExperienceDataAnalyst
Neural analysis suggests this role is
optimal for Entry candidates.
“Customer Experience Data Analyst at OpenTable. Skills: Data analysis, Customer experience, Data-driven insights, Predictive analytics, BI tools, SQL. Serve as the primary contact for the Support organization for any data-related inquiries, providing timely, actionable insights to drive decision-making and improve customer service outcomes. Utilize a suite of tools including Salesforce, Zendesk, Snowflake, Superset, and Level AI to analyze customer interactions and behaviors, translating complex ”
What You'll Achieve.
drive decision-making and improve customer service outcomes; enhance customer satisfaction and loyalty; deliver exceptional service; making every customer interaction meaningful; enhance customer satisfaction
Industry & Context.
analytical problem-solving skills
expectation of coming into the office two days a week, expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters
What They're Looking For.
Must Have
2-3 years of experience in data analysis, market research, or a related field, Bachelor's Degree in Data Analytics or related field preferred or equivalent education and experience, Proficiency in utilizing BI tools like Snowflake and Preset for data analysis, Proficient in SQL, Salesforce, Excel and G-Suite (Slides, Sheets, Docs), Experience translating data into actionable insights, analytical problem-solving skills, Excellent communication skills, both written and verbal, ability to build out effective presentations and share insights, Embrace a proactive and adaptable approach, willing to take risks, explore innovative methods, and learn from failures, Display curiosity, demonstrating a desire to learn and contribute value to all aspects of the OpenTable business
Nice to Have
equivalent education and experience
What You'll Do.
Serve as the primary contact for the Support organization for any data-related inquiries
actionable insights to drive decision-making and improve customer service outcomes
Utilize a suite of tools including Salesforce
and Level AI to analyze customer interactions and behaviors
translating complex data sets into understandable and actionable strategies
Work cross-functionally with the data analytics team
ensuring a cohesive approach to data collection
and reporting that meets the diverse needs of stakeholders throughout the organization
Develop and maintain comprehensive dashboards and reports integrating data across platforms
providing a 360-degree view of customer experiences and support interactions
Spearhead projects to forecast customer behaviors and trends
leveraging predictive analytics to inform proactive support strategies and enhance customer satisfaction
How You'll Work.
Team & Collaboration
Work cross-functionally with the data analytics team; Collaborative team player who excels at working across departments
Communication Scope
Excellent communication skills, both written and verbal; ability to build out effective presentations and share insights; communicating complex data insights in a clear, actionable manner
Process & Methodology
managing multiple projects efficiently
Full Job Description
With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team that includes its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture. Join our dynamic team as a CX Data Analyst and play a pivotal role in transforming customer experience through data-driven insights. In this role, you will harness the power of data analytics to uncover trends, predict customer behavior, and shape strategies that enhance customer satisfaction and loyalty. Your work will directly impact our mission to deliver exceptional service, making every customer interaction meaningful. Job Responsibilities: Serve as the primary contact for the Support organization for any data-related inquiries, providing timely, actionable insights to drive decision-making and improve customer service outcomes Utilize a suite of tools including Salesforce, Zendesk, Snowflake, Superset, and Level AI to analyze customer interactions and behaviors, translating complex data sets into understandable and actionable strategies Work cross-functionally with the data analytics team, ensuring a cohesive approach to data collection, analysis, and reporting that meets the diverse needs of stakeholders throughout the organization Develop and maintain comprehensive dashboards and reports integrating data across platforms, providing a 360-degree view of customer experiences and support interactions Spearhead projects to forecast customer behaviors and trends, leveraging predictive analytics to inform p
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