Veterinary Emergency Group
Veterinary Medicine
CustomerExperienceCoordinator(Swing/Overnight)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Experience Coordinator (Swing/Overnight) at Veterinary Emergency Group. Skills: Customer experience, Customer service. Greet every customer with warmth. Greet every customer with urgency”
What You'll Achieve.
Perfecting the experience before, during, and after their time at VEG; Achieving long-term, impactful results; Continuously seek opportunities to learn; Continuously seek opportunities to grow skills; Continuously seek opportunities to grow knowledge
Industry & Context.
Resolve concerns; Anticipate issues
Work nights, Work weekends, Work holidays, Work in noisy environment, Work with unpleasant odors
What They're Looking For.
Must Have
2+ years of experience in a customer service role, Advanced knowledge in computer programs, Advanced knowledge in practice management software, Highly organized, Attention to detail, Able to interact positively with anyone, Multitasker, High emotional intelligence, Adaptable, Amenable in high stakes environments, Willing to work in a noisy environment, Willing to work with unpleasant odors, Availability to work nights, Availability to work weekends, Availability to work holidays
What You'll Do.
Greet every customer with warmth
Greet every customer with urgency
Oversee all customer communications
Record communication details accurately
Route urgent medical calls to a doctor
Deliver personalized experiences
Deliver memorable experiences
Say yes to customer needs
Resolve concerns quickly
Anticipate issues before they escalate
Keep nurses updated on customer needs
Keep doctors updated on customer needs
Provide confidential guidance on financial options
Provide compassionate guidance on end-of-life decisions
Process payments accurately
Protect personal information
Protect financial information
Follow up with customers after visits
Strengthen relationships
Celebrate special moments
Capture special moments
How You'll Work.
Team & Collaboration
Support colleagues; Understand different perspectives; Share credit with others; Lift up team's accomplishments
Full Job Description
ABOUT VEG In 2014, VEG was born with a mission to help people and their pets when they need it most. This meant challenging the status quo and fixing everything that was wrong with the ER experience. Since then, we’ve expanded rapidly, with hospitals nationwide open 24/7, 365 days a year, and created a better emergency experience—not only for people and their pets, but also for everyone who works here—our VEGgies! At VEG we find a way to say yes to the career you want in veterinary emergency medicine. This means transforming how ER works, from our open-concept hospitals, where you can handle emergency cases of every kind (even exotics!) to our immersive, customer-focused experience, which helps us give people and their pets the care they deserve. This also means saying yes to creating the greatest experience possible for our VEGgies. Yes to working in an environment where you can find your place and feel valued for the amazing work you do. Yes to having unparalleled opportunities for learning and mentorship so you can grow where you want to go in your career. And yes to making an impact here in ways you never thought possible. VEG is a 2025 and 2026 certified Great Place to Work®. THE JOB As a Customer Experience Coordinator, your job is to define the customer’s experience through service, focus, and participation—so, you are passionate about perfecting the experience before, during, and after their time at VEG. Outgoing and personable, with each customer, you conduct yourself professionally in both demeanor and presence. You find ways to say yes and put patient and customer experience above all else. In this role, you’ll have the opportunity to grow where you want to go, building valuable experience and paving the way for your career to take unexpected and rewarding directions. WHAT YOU’LL DO Greet every customer with warmth and urgency, whether in person, over the phone, or online Oversee all customer communications (calls, emails, texts), record details accuratel
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