Veterinary Emergency Group
Veterinary Medicine
CustomerExperienceCoordinator(Swing/Overnight)
“Customer Experience Coordinator (Swing/Overnight) at Veterinary Emergency Group. Skills: Customer experience, Customer service. Greet every customer with warmth. Greet every customer with urgency”
What You'll Achieve.
Perfecting the experience before, during, and after their time at VEG; Achieving long-term, impactful results; Continuously seek opportunities to learn; Continuously seek opportunities to grow skills; Continuously seek opportunities to grow knowledge
Industry & Context.
Resolve concerns; Anticipate issues
Work nights, Work weekends, Work holidays, Work in noisy environment, Work with unpleasant odors
What They're Looking For.
Must Have
2+ years of experience in a customer service role, Advanced knowledge in computer programs, Advanced knowledge in practice management software, Highly organized, Attention to detail, Able to interact positively with anyone, Multitasker, High emotional intelligence, Adaptable, Amenable in high stakes environments, Willing to work in a noisy environment, Willing to work with unpleasant odors, Availability to work nights, Availability to work weekends, Availability to work holidays
What You'll Do.
Greet every customer with warmth
Greet every customer with urgency
Oversee all customer communications
Record communication details accurately
Route urgent medical calls to a doctor
Deliver personalized experiences
Deliver memorable experiences
Say yes to customer needs
Resolve concerns quickly
Anticipate issues before they escalate
Keep nurses updated on customer needs
Keep doctors updated on customer needs
Provide confidential guidance on financial options
Provide compassionate guidance on end-of-life decisions
Process payments accurately
Protect personal information
Protect financial information
Follow up with customers after visits
Strengthen relationships
Celebrate special moments
Capture special moments
How You'll Work.
Team & Collaboration
Support colleagues; Understand different perspectives; Share credit with others; Lift up team's accomplishments
Applying for this Customer Experience Coordinator (Swing/Overnight) role?
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