CustomerExperienceCoordinator(Fixed-term)

**Why join us?** **** We’re on a mission to empower people with disabilities to do what they once did or never thought possible. As the world-leader in assistive communication solutions, we empower our customers to [_express themselves, connect with the world, and live richer lives_](https://www.tobiidynavox.com/pages/success-stories). At Tobii Dynavox, you can grow your career within [_a dynamic, global company_](https://www.tobiidynavox.com/pages/about-us) that has a clear, impactful purpose - with the flexibility to also do what truly matters to you outside of work. What’s more, you’ll be part of a work culture where collaboration is the norm and individuality is welcomed. As a member of our team, you’ll have the power to make it happen. You’ll solve challenges, deliver solutions and develop new, efficient processes that make a direct impact on our customers’ lives. **About The Role** As a **Customer Experience Coordinator** , you will join our global Customer Experience Team and serve as a key point of contact for customers across DACH region. You will deliver professional support across **phone, email, and live chat** while contributing to **operational excellence** through documentation and workflow updates. To resolve issues efficiently, you will collaborate **cross-functionally** with Sales, Order Experience, Technical Support, Repairs and Logistics teams to resolve issues efficiently. This role is central to creating a consistent, **high‑quality** customer journey and ensuring smooth daily operations. You will support process mapping as the team transitions into a more centralized structure, actively contributing to improvements that enhance service delivery. Success in this role is measured through **customer satisfaction** , **accuracy** , communication quality, and your ability to collaborate effectively across teams. **Please note:** This is a **full‑time, fixed-term**(1 year)**, and onsite** role (4–5 days per week, from 8am to 5pm) based in **Östermal