Veterinary Emergency Group
Veterinary Medicine
CustomerExperienceCoordinator
“Customer Experience Coordinator at Veterinary Emergency Group. Skills: Customer experience, Customer retention, Customer satisfaction. Greet customers with warmth. Oversee customer communications”
Industry & Context.
Problem solving; Innovation focus
Work nights, Work weekends, Work holidays
What They're Looking For.
Must Have
2+ years customer service experience, Advanced computer proficiency, Practice management software proficiency, High emotional intelligence, Adaptable in high stakes environments, Problem solving skills, Willing to work in noisy environment, Willing to work with unpleasant odors, Availability nights, weekends, holidays
Nice to Have
Experience in veterinary emergency medicine
What You'll Do.
Greet customers with warmth
Oversee customer communications
Record communication details accurately
Route urgent medical calls
Deliver personalized experiences
Say yes to customer needs
Resolve concerns quickly
Update nurses and doctors
Provide financial guidance
Provide end-of-life guidance
Process payments accurately
Protect financial information
Follow up with customers
Strengthen customer relationships
Capture special moments
Create lasting connections
How You'll Work.
Team & Collaboration
Support colleagues; Lift up team accomplishments
Communication Scope
Professional demeanor; Professional presence
Applying for this Customer Experience Coordinator role?
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ANONYMOUS · UNFILTERED
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