Splend
Automotive
CustomerExperienceCoordinator
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Experience Coordinator at Splend. Skills: Customer success, Customer retention, Customer satisfaction, Value realization. Manage customer onboarding. Manage customer returns”
What You'll Achieve.
Enhance loyalty and satisfaction; Deliver exceptional customer experience
Industry & Context.
Proactive problem-solving
Face to face position
What They're Looking For.
Must Have
Full Australian Driver's License, Comfortable commuting to Melbourne hub daily, Able to work weekends as required
What You'll Do.
Manage customer onboarding
Manage customer returns
Manage vehicle exchanges
Manage fleet operations
Address customer issues
Resolve customer issues
Handle customer interactions
Provide customer experience
Manage vehicle availability
Coordinate vehicle maintenance
Schedule vehicle exchanges
Serve as primary point of contact
Ensure clear communication
How You'll Work.
Team & Collaboration
Coordinating with other teams
Communication Scope
Written communication; Verbal communication
Full Job Description
## Description About Us At Splend, we're on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on rideshare, we provide our customers with straightforward, no-strings-attached access to vehicle ownership. But we aren't just about vehicle ownership. We're also fast-tracking the transition to green mobility, leading the way globally in reducing the carbon footprint of the transportation sector by transitioning our fleet to electric vehicles. About us At Splend, we’re on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on Rideshare, we provide our customers straight forward, no strings attached access to vehicle ownership. But we aren’t just about vehicle ownership; We are also fast-tracking the transition to green mobility, and we are leading the way globally in reducing the carbon footprint of the transportation sector by transitioning our fleet to electric vehicles. About the role The Customer Experience Coordinator at Splend is a face to face position that plays a crucial role in maintaining and enhancing customer relationships post sale. This position is responsible for ensuring that all day to day hub operations related to customer management run smoothly. As the primary point of contact for customers after they have been onboarded, you will handle everything from vehicle exchanges and returns to managing fleet operations and responding to customer enquiries. Your goal is to solve problems efficiently while aligning solutions with business objectives, ensuring a seamless and exceptional customer experience across all touchpoints. ## What you'll be doing Manage customer onboarding, returns, vehicle exchanges, and fleet management. Proactively address and resolve customer issues, through in person and over the phone interactions, applying innovative problem solving skills to deliver solutions that align with both customer needs and business goals. Ensure t
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