Marshalls
CustomerExperienceCoordinator
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“Customer Experience Coordinator at Marshalls. Skills: customer experience, leadership. promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs”
What You'll Achieve.
promoting an excellent customer experience; Ensures adherence to all labor laws, policies, and procedures; Supports and participates in store shrink reduction goals and programs
Industry & Context.
Able to respond appropriately to changes in direction or unexpected situations; Addresses customer concerns and issues promptly, ensuring a positive customer experience
Available to work flexible schedule, including nights and weekends
What They're Looking For.
Must Have
1 year retail experience, 6 months of leadership experience
Nice to Have
understanding of merchandising techniques
What You'll Do.
promoting an excellent customer experience
Oversees a team of Associates at front of store ensuring prompt
courteous customer service and promotion of loyalty programs
Leads by example by engaging and interacting with all customers
and maintaining a clean and organized store
Role models outstanding customer service
Creates a positive internal and external customer experience
Promotes a culture of honesty and maintains confidentiality
Takes an active role in training and mentoring Associates on front end principles
Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
supports and responds to POS coverage needs
and coordinates breaks for all Associates
Addresses customer concerns and issues promptly
ensuring a positive customer experience
Ensures Associates execute tasks and activities according to store prioritizes as needed
Communicates accurately and effectively with management and Associates when setting and addressing provides progress updates
Provides and accepts recognition and constructive feedback
Partners with Management on Associate training needs to increase effectiveness
Ensures adherence to all labor laws
Promotes credit and loyalty programs
Supports and participates in store shrink reduction goals and programs
Promotes safety awareness and maintains a safe environment
How You'll Work.
Team & Collaboration
working effectively with peers and supervisors; Partners with Management on Associate training needs to increase effectiveness
Communication Scope
communication and organizational skills with attention to detail; Communicates accurately and effectively with management and Associates when setting and addressing provides progress updates
Full Job Description
Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer. **Job Description:** **Opportunity: Grow Your Career** Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service. * Creates a positive internal and external customer experience * Promotes a culture of honesty and integrity; maintains confidentiality * Takes an active role in training and mentoring Associates on front end principles * Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs * Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates * Addresses customer concerns and issues promptly, ensuring a positive customer experience * Ensures Associates execute tasks and activities according to store plan; prioritizes as needed * Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates * Provides and accepts recognition and constructive feedback * Partners with Management on Associate training needs to increase effectiveness * Ensures adherence to all labor laws, policies, and procedures * Promotes credit and loyalty programs * Supports and participates in store shrink redu
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