HomeGoods
Retail
CustomerExperienceCoordinator
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Experience Coordinator at HomeGoods. Skills: customer experience, customer loyalty, training, mentoring, cash controls, operational policies, merchandising standards. Promotes a “Highly Satisfied” customer experience. Drives customer loyalty through programs and initiatives”
What You'll Achieve.
Promote a “Highly-Satisfied” customer experience; Driving customer loyalty; achieve team and individual results
Industry & Context.
Addresses customer concerns and issues promptly
Available to work flexible schedule including evenings and weekends, Able to lift heavy merchandise with/without reasonable accommodations, Must be able to handle confidential information with discretion, Available and willing to work in multiple areas of the store as needed
What They're Looking For.
Must Have
Able to work as a team member, Able to lift heavy merchandise with/without reasonable accommodations, Able to train and provide direction to others, Able to run a register/handle money, Must be able to handle confidential information with discretion
Nice to Have
Experience as a coordinator or previous retail/supervisory experience preferred
What You'll Do.
Promotes a “Highly Satisfied” customer experience
Drives customer loyalty through programs and initiatives
Addresses customer concerns and issues promptly
Updates Associates on current customer experience feedback
and company initiatives
Trains and mentors all Associates on Policies and Procedures
Provides recognition and constructive feedback on cashier performance
Maintains and monitors cash controls including change fund
Adheres to all labor laws and meal and break period policies
Assigns registers and coordinates breaks to ensure optimized coverage at frontline and sales floor
Audits and approves paperwork
Maintains cleanliness
and organizational standards throughout the frontline
Monitors all frontline equipment
communicating issues to management
Executes and adheres to Company directives
Maintains and upholds merchandising standards within the queue-line
Adheres to all operational
and loss prevention policies and procedures
Ensures proper and timely handling of damages and Mark out of Stock
Promotes a safe environment
reporting any type of safety hazard in the store
Other duties as assigned
How You'll Work.
Team & Collaboration
work as a team member; provide direction to others
Communication Scope
interpersonal skills; Exceptional customer service skills
Full Job Description
HomeGoods At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer. **Job Description:** **Opportunity: Grow Your Career.** Leads the frontline to promote a “Highly-Satisfied” customer experience while driving customer loyalty. Helps develop high-performing teams through training and mentoring of Associates on frontline execution of all register transactions. Acts with integrity to adhere to company policy and procedures. Promotes a culture where everyone feels welcomed, valued, and engaged. Has a strong desire to achieve team and individual results. Available and willing to work in multiple areas of the store as needed * Promotes a “Highly Satisfied” customer experience * Drives customer loyalty through programs and initiatives * Addresses customer concerns and issues promptly * Updates Associates on current customer experience feedback, goals, and company initiatives * Trains and mentors all Associates on Policies and Procedures * Provides recognition and constructive feedback on cashier performance * Maintains and monitors cash controls including change fund * Adheres to all labor laws and meal and break period policies * Assigns registers and coordinates breaks to ensure optimized coverage at frontline and sales floor * Audits and approves paperwork * Maintains cleanliness, recovery, and organizational standards throughout the frontline * Monitors all frontline equipment, communicating issues to management * Executes and adheres to Company directives * Maintains and upholds merchandising
Applying for this Customer Experience Coordinator role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about HomeGoods?
Real rants from real employees. Read before you apply.