Capri Holdings Limited
CustomerExperienceCoordinator
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Experience Coordinator at Capri Holdings Limited. Skills: Clienteling Operations, Social Clienteling, Performance Reporting. Manage clienteling tools. Maintain scripts and assets”
What You'll Achieve.
Ensure consistency, quality and timely execution across markets; Helping clienteling activity run smoothly and effectively; Monitor quality, compliance and best-practice use; Keeping tools, content and best practices current, accessible and store-ready; Ensuring content is accurate, timely, on-brand; Ensuring accuracy, compliance and clear communication; Ensure alignment with brand, CX and governance guidelines; Highlighting best practice, top-performing content and key learnings; Scaling social clienteling; Reduce noise and support action; Tracking KPIs including outreach, conversion, retention, virtual selling and influenced sales; Linking activity to commercial and CX outcomes; Share insights with the Director and CX leadership team; Coordinating timelines, assets and uploads across tools; Aligned with global, regional and local initiatives; Support campaign launches and post-campaign analysis
What You'll Do.
Manage clienteling tools
Maintain scripts and assets
Act as first point of contact
Support clienteling toolkit maintenance
Manage Google Local Posts
Coordinate sweepstakes
Coordinate social clienteling activity
Collect store-created content
Produce weekly Clienteling Update
Run clienteling performance reporting
Support qualitative reporting
Prepare leadership reporting
Identify patterns in data
Support clienteling campaigns
Maintain clienteling calendar
Support training content maintenance
Prepare presentations and briefs
Provide operational support for meetings
How You'll Work.
Team & Collaboration
Works closely with CX Field Enablement Manager, CRM, Retail Marketing, Analytics, IT, Operations and Store Teams; Support store teams and field leaders; Work closely with CRM, Retail Marketing and Analytics teams
Communication Scope
Ensure communication is clear, concise and store-ready
Full Job Description
**Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.** **If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!** — **Customer Experience Coordinator.** Reports to: Director, Customer Experience & Omni Enablement (EMEA) Works closely with: CX Field Enablement Manager, CRM, Retail Marketing, Analytics, IT, Operations and Store Teams ROLE PROFILE The Customer Experience Coordinator plays a key operational role in supporting Michael Kors’ clienteling, omni-selling and social clienteling programmes across EMEA. Reporting to the Director, Customer Experience & Omni Enablement, the role is responsible for the day-to-day execution, governance and performance tracking of clienteling activity across stores. The role acts as a central point of coordination for clienteling tools, scripts, content, store communications and reporting, helping to ensure consistency, quality and timely execution across markets. The Coordinator supports store teams and field leaders by translating strategy into clear, practical materials, monitoring adoption and performance, and helping clienteling activity run smoothly and effectively. KEY RESPONSIBILITIES: **1\. Clienteling Operations & Tool Governance** * Manage the day-to-day operation of clienteling tools across EMEA, including Tulip Clienteling and WhatsApp Business. * Upload and maintain scripts, messaging templates and assets, ensuring accuracy, brand consistency and readiness for localisation. * Conduct regular WhatsApp and Tulip audits and spot checks to monitor quality, compliance and best-practice use. * Act as the first point of contact for store and field teams on clienteling queries, issues and requests. * Support the ongoing maintenance and refresh of the Client Experience Toolkit with the Field CX & Enablement Manager, keeping tools, content and best practices current, accessible and store-ready. * Manage Google Local Posts fo
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