PokerStars
CustomerExperience&ContentSeniorSpecialist
“Customer Experience & Content Senior Specialist at PokerStars. Skills: Customer journey, Content management, User experience. Manage Content Management System. Implement and update content”
Industry & Context.
Troubleshooting; Identify pain points
On-duty work, On call for events
What They're Looking For.
Must Have
Native Portuguese proficiency, English communication skills, Proven CMS management experience, Organizational skills, Attention to detail, Manage multiple tasks, Work efficiently under pressure, Basic troubleshooting skills, Excellent communication skills, Familiarity with banner management, Familiarity with digital publishing workflows, Data-driven approach, Familiarity with analysis and reporting, Analyze and optimize user journeys, Maintain brand's tone of voice, Willingness to be on call
Nice to Have
Passion for sports, Passion for sports betting, Passion for poker
What You'll Do.
Manage Content Management System
Implement and update content
Maintain content accuracy
Manage Landing Pages CMS
Align marketing and CX
Manage banner placements
Oversee design deliverables
Ensure content is on-brand
Embrace PokerStars tone of voice
Monitor content performance
Develop content analyses
Analyse customer journeys
Propose innovative solutions
Manage A/B testing planning
Use data-driven approaches
How You'll Work.
Team & Collaboration
Customer Operations teams; Commercial teams; Design teams
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ANONYMOUS · UNFILTERED
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