Kyriba
fintech
CustomerExperienceConsultant
Neural analysis suggests this role is
optimal for Mid candidates.
“Customer Experience Consultant at Kyriba. Skills: Customer Support, Client Satisfaction, Problem Resolution. Serve as a point of contact for client support queries. Provide application support within the Kyriba platform”
What You'll Achieve.
Drive client satisfaction to new heights; Ensure seamless, responsive, and highly effective service experience; Meeting established SLA response times; Maintaining case metrics for duration and client satisfaction
Industry & Context.
Proactive, hands-on approach to problem-solving
Participate in a Sunday shift once every two months
What They're Looking For.
Must Have
3-5 years of experience in a customer support/customer experience role, Excellent communication and interpersonal skills, A proactive, hands-on approach to problem-solving
Nice to Have
Familiar with cloud-based service (SaaS) deployment and support is a plus, Additional language skills (Spanish, Italian, French) a plus
What You'll Do.
Serve as a point of contact for client support queries
Provide application support within the Kyriba platform
Drive customer success through proactive problem resolution
Analyze and resolve product issues
Document solutions and maintain knowledge base
Utilize data-driven insights to identify opportunities
Analyze customer feedback and trends
Foster client relationships through effective communication
Serve as mentor for junior support consultants
Participate in a Sunday shift
How You'll Work.
Team & Collaboration
Collaborate with internal teams for escalated issues
Communication Scope
Excellent communication and interpersonal skills
Full Job Description
**Dream Big. Go Beyond. Be Unstoppable.** **About Us** Kyriba is a global fintech leader empowering CFOs and finance teams with cloud-based treasury, payments, risk management and working capital solutions. We serve 3,000+ customers worldwide, managing $15 trillion in payments annually and helping businesses optimize liquidity performance across the enterprise. We're on a mission to become the most sought-after cloud technology company globally. We think big, innovate relentlessly, and challenge the status quo every day. If you are a problem-solver who’s ready to push boundaries and achieve more than you thought possible-you'll find an exceptional career within an extraordinary business. ****Role background**** We're looking for a dynamic Customer Experience Consultant to join our team in tech hub in Warsaw and drive client satisfaction to new heights! You will be expected to provide outstanding customer support for Kyriba’s clients ensuring they receive a seamless, responsive, and highly effective service experience. This role demands strong initial Treasury knowledge on SaaS solutions, and excellent interpersonal skills. **What You 'll Do:** * Serve as a point of contact for client support queries through multiple channels (phone, email, support portal) while meeting established SLA response times. * Provide application support within the Kyriba platform for cash management, bank reporting, cash positioning, forecasting, payments, in-house banking, financial transactions, and general ledger processing. * Drive customer success through proactive problem resolution and clear guidance. * Analyze and resolve product issues while maintaining case metrics for duration and clients satisfaction. * Collaborate with internal teams for escalated issues requiring specialized expertise. * Document solutions and maintain knowledge base for continuous service improvement. * Utilize data-driven insights to identify opportunities for improving customer journeys. * Analyze customer
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