NORY
STEM camp provider
CustomerExperience&CommunityDirector
“Customer Experience & Community Director at NORY. Skills: Relationship Management, Team Leadership, Community Engagement, Strategic Initiatives. Communicate with families via phone, email, and chat. Resolve inquiries and deliver exceptional support”
Industry & Context.
Strategic Problem-Solver; Solution-oriented mindset; Root-Cause Solvers
What They're Looking For.
Must Have
5+ years of experience in customer success, customer support, account management, or marketing, Relationship-Driven: Exceptional empathy and communication skills, with a proven track record of building long-term community relationships, Strategic Problem-Solver: Highly proactive in transforming customer insights into operational improvements, with a solution-oriented mindset, High-Agency Leader: Purposeful, results-driven, and highly accountable to deadlines and commitments, Growth Mindset: Deeply receptive to feedback, continuously learning, and dedicated to working as a collaborative team player
Nice to Have
Extensive experience navigating or working within the NYC parenting or education market
What You'll Do.
Communicate with families via phone
Resolve inquiries and deliver exceptional support
Foster lasting brand loyalty
and manage customer support team member
Delegate daily operational tasks
Nurture NORY family community through engagement initiatives
Oversee customer-related administrative duties
Lead strategic initiatives
How You'll Work.
Communication Scope
Exceptional empathy and communication skills
Applying for this Customer Experience & Community Director role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Ashby
- Ashby is a fast modern ATS — most applications take under 3 minutes.
- The resume parser is strong; verify parsed experience dates and job titles.
- Custom screening questions are often scored algorithmically — answer completely.
- Location field affects geo-based screening; use your actual metro area.
ANONYMOUS · UNFILTERED
What do employees actually say about NORY?
Real rants from real employees. Read before you apply.