NORY
STEM camp provider
CustomerExperience&CommunityDirector
Neural analysis suggests this role is
optimal for Mid candidates.
“Customer Experience & Community Director at NORY. Skills: Relationship Management, Team Leadership, Community Engagement, Strategic Initiatives. Communicate with families via phone, email, and chat. Resolve inquiries and deliver exceptional support”
Industry & Context.
Strategic Problem-Solver; Solution-oriented mindset; Root-Cause Solvers
What They're Looking For.
Must Have
5+ years of experience in customer success, customer support, account management, or marketing, Relationship-Driven: Exceptional empathy and communication skills, with a proven track record of building long-term community relationships, Strategic Problem-Solver: Highly proactive in transforming customer insights into operational improvements, with a solution-oriented mindset, High-Agency Leader: Purposeful, results-driven, and highly accountable to deadlines and commitments, Growth Mindset: Deeply receptive to feedback, continuously learning, and dedicated to working as a collaborative team player
Nice to Have
Extensive experience navigating or working within the NYC parenting or education market
What You'll Do.
Communicate with families via phone
Resolve inquiries and deliver exceptional support
Foster lasting brand loyalty
and manage customer support team member
Delegate daily operational tasks
Nurture NORY family community through engagement initiatives
Oversee customer-related administrative duties
Lead strategic initiatives
How You'll Work.
Communication Scope
Exceptional empathy and communication skills
Full Job Description
ABOUT NORY NORY is the premier STEM camp provider in NYC and Boston, enriching the learning journey of over 4,000 children annually through immersive, hands-on learning experiences. Our mission is to nurture young risk-takers, problem-solvers, and empathetic leaders. Discover more about our mission and vibrant camp atmosphere: - Instagram: bit.ly/noryi http://bit.ly/noryi - LinkedIn: bit.ly/norylink http://bit.ly/norylink - Summer Camp Video: bit.ly/noryvideo1 http://bit.ly/noryvideo1 POSITION OVERVIEW: CUSTOMER EXPERIENCE & COMMUNITY DIRECTOR Our community of more than 9,000 families is deeply passionate about the future of education. Nurturing this community is a vital and meaningful task. The core keyword for this position is "relationship." Beyond simply providing standard customer support, we want to build genuine, long-term relationships with our families so their parenting journey grows alongside NORY. Additionally, this position will directly influence the quality of our programs by actively collecting and interpreting family feedback. This is an entrepreneurial, proactive role designed for a leader who wants to make a massive impact on our community and our team. Position Details: - Compensation: $70,000 – $87,000 annual salary - Location: New York, NY - Employment Type: Full-Time KEY RESPONSIBILITIES - Relationship & Support Management: Communicate with families via phone, email, and chat to resolve inquiries, deliver exceptional support, and foster lasting brand loyalty. - Team Leadership: Recruit, train, mentor, and manage an additional customer support team member to effectively delegate daily operational tasks. - Community Engagement: Nurture the NORY family community through creative, proactive engagement initiatives that extend beyond regular support (e.g., tailored newsletters, family outreach). - Administrative Oversight: Oversee customer-related administrative duties, including data entry, operational reporting, and assisting with student pr
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