Planday from Xero
Planday
CustomerExperienceBillingSpecialist
“Customer Experience Billing Specialist at Planday from Xero. Skills: Billing, Customer Experience, Finance Operations. Process and generate customer invoices. Reconcile payments”
Industry & Context.
Problem Solving; Issue Resolution
What They're Looking For.
Must Have
Experience in billing, Experience in finance operations, Experience in customer-facing support, Comfort working with financial data, Comfort with reconciliation processes, Numerical aptitude, Attention to detail
Nice to Have
Familiarity with Zuora, Familiarity with Intercom, Additional languages
What You'll Do.
Process and generate customer invoices
Manage customer accounts
Investigate billing disputes
Resolve billing discrepancies
Educate customers on billing procedures
Conduct audits of billing data
Identify billing errors
Correct billing inconsistencies
Communicate customer feedback
Resolve complex billing issues
How You'll Work.
Team & Collaboration
Internal teams; Finance; Sales; Customer Experience
Communication Scope
Written communication; Email communication
Applying for this Customer Experience Billing Specialist role?
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How to Apply on Ashby
- Ashby is a fast modern ATS — most applications take under 3 minutes.
- The resume parser is strong; verify parsed experience dates and job titles.
- Custom screening questions are often scored algorithmically — answer completely.
- Location field affects geo-based screening; use your actual metro area.
ANONYMOUS · UNFILTERED
What do employees actually say about Planday from Xero?
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