OG.com
Prediction Markets
CustomerExperienceAssociatewithEnglish(DayShift),Bulgaria
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Experience Associate with English (Day Shift), Bulgaria at OG.com. Skills: Customer success, Customer support. Manage incoming contacts. Initiate outbound contacts”
What You'll Achieve.
Achieve satisfaction; Ensure resolution; Accomplish related results
Industry & Context.
Problem-solving skills; Analytical skills; Think on your feet; Make sound decisions; Solve problems efficiently
What They're Looking For.
Must Have
Prior customer support experience, Prior customer-facing role experience, Exceptional English communication skills, Excellent computer literacy, Excellent communicator, Empathy and problem-solving skills, Comfortable in fast-paced environment, Analytical skills, Ability to think on your feet, Ability to make sound decisions, Ability to solve problems efficiently, Highly organized, Ability to work independently, Collaborative team player, Reliable team player, High integrity, High discretion, Sense of initiative, Sense of perseverance, Respectful mindset, Genuine motivation for role, Interest in FinTech field
Nice to Have
Experience in sports markets, Experience in prediction markets
What You'll Do.
Manage incoming contacts
Initiate outbound contacts
Identify customer needs
Assess customer needs
Resolve product problems
Resolve service problems
Follow communication procedures
Follow communication guidelines
Follow communication policies
Meet personal targets
Maintain customer records
Update account information
Collect customer information
Analyze customer needs
Prepare product reports
Prepare service reports
Analyze customer information
Support Company culture
Strengthen Company culture
Contribute to team effort
Accomplish related results
Work with line manager
Work with respective functions
Ensure proper customer service
How You'll Work.
Team & Collaboration
Contributes to team effort; Works with line manager; Works with respective functions; Collaborative team player
Communication Scope
Written communication; Verbal communication
Full Job Description
## Description Join the Future of Prediction Markets. OG.com is a fast-growing, CFTC-regulated prediction platform powered by Crypto.com technology. We are go-to platform for trading sports, culture, politics, and more. We turn real-world events into dynamic markets, giving users a smarter, more engaging way to participate in the moments shaping headlines. About the Role We’re looking for energetic Customer Experience Associate to be the friendly face and voice of OG.com. You’ll support users navigating our platform, help them trade with confidence, and play a key role in delivering exceptional experiences during rapid growth. ## Responsibilities Manages incoming contacts from existing or potential customers. Initiates outbound contacts to existing or potential customers. Identifies and assesses customers’ needs to achieve satisfaction. Resolves product or service problems by clarifying the customer's request, determining the cause of the problem, selecting and explaining the best solution to solve the problem, following up to ensure resolution. Follows communication procedures, guidelines and policies, covering interactions with both internal and external customers. Meets personal/team targets. Maintains customer records by updating account information. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information if required. Acts with honestly, integrity and knowledge in supporting and strengthening Company’s culture, values and mission. Contributes to team effort by accomplishing related results as needed. Works with their line manager and all respective functions to ensure proper customer service is being delivered. Handles changes. Goes the extra mile to engage customers. ## Requirements High School Diploma (or equivalent). Prior experience in a relevant customer support or customer-facing role. Experience in sports o
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