Avocado Green Brands
lifestyle and eco-luxury brand
CustomerExperienceAssociateI
Neural analysis suggests this role is
optimal for Entry candidates.
“Customer Experience Associate I at Avocado Green Brands. Skills: customer service, communication, problem-solving. Respond to customer inquiries via calls, chats, and emails.. Maintain accurate documentation of customer issues and interactions.”
What You'll Achieve.
Meet department averages for performance metrics, including PRP, QA, CSAT, and time logged in queues.
Industry & Context.
Excellent problem-solving and analytical skills
Must be able to remain stationary 50% of the time., This role involves moving throughout the office space to meet with different team members., Constantly operates a computer and other office machines such as printers and tablets., This role frequently communicates with other team members to update on the status of a task and customers to help with any inconvenience on orders.
What They're Looking For.
Must Have
A minimum of 1 year of experience in the field of customer service is necessary for this position., cross-functional communication skills., Excellent problem-solving and analytical skills, Ability to accept and adjust accordingly to constructive feedback., Effective oral and written communication skills., Great communicator., Regular and predictable attendance., Must be able to remain stationary 50% of the time., This role involves moving throughout the office space to meet with different team members., Constantly operates a computer and other office machines such as printers and tablets., This role frequently communicates with other team members to update on the status of a task and customers to help with any inconvenience on orders.
What You'll Do.
Respond to customer inquiries via calls
Maintain accurate documentation of customer issues and interactions.
Route concerns to the appropriate departments.
Handle order inquiries and report vendor-related issues in line with company standards.
Meet department averages for performance metrics
and time logged in queues.
All other assigned duties.
How You'll Work.
Team & Collaboration
This role involves moving throughout the office space to meet with different team members.; This role frequently communicates with other team members to update on the status of a task
Communication Scope
cross-functional communication skills; Effective oral and written communication skills; Great communicator
Full Job Description
Avocado Green Brands is a mission-driven lifestyle and eco-luxury brand, fueled by green living, sustainability, radical honesty, authenticity, storytelling, social responsibility, and remarkable customer experiences. We make mattresses, bedding products, apparel and beauty products in California using the finest natural and organic materials. The mission of Avocado is to be the****world’s most sustainable brand** \- **the pinnacle of certified organic mattresses, luxury bedding, and quality wood furniture. ****As a mission driven company, Avocado asks all employees to uphold its high standards of environmental and social responsibility and support initiatives and strategies that help Avocado continue to raise the bar for what it means to be a sustainable company.**** **AGB fun facts** : * We’re a certified B Corp and Climate Neutral certified. * We donate 1% of revenues to vetted nonprofits through our commitment to 1% For the Planet. * Our products are organic certified by GOTS. * Our factories are powered by renewable energy and are approaching zero waste. * We care for nearly 200,000 sheep and grow and produce our own natural latex from our own farms. **THE ROLE** Avocado is currently looking for a **Customer Experience Associate I** to be part of our Customer Experience team in **Fullerton, CA**! _This is a non-exempt position, meaning it is hourly and you are entitled to overtime pay._ * __Note on Location_ : You will be working on-site at our location in Fullerton, California. This is not a remote position._ * __Note on Pay Transparency:_ The pay range for this role is $19.00 - $22.38 Hourly, plus potential monthly bonus._ **WHAT YOU’LL BE WORKING ON** * Respond to customer inquiries via calls, chats, and emails. * Maintain accurate documentation of customer issues and interactions. * Route concerns to the appropriate departments. * Handle order inquiries and report vendor-related issues in line with company standards. * Meet department averages for performan
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