CustomerExperienceAssociate(f/m/d)

At Moss, we give finance professionals the power to automate their day-to-day and make forward-thinking decisions. Our team and culture make us unique — we’re driven by impact and growth, where every one of us strives to learn and excel. Recognised by Sifted’s Rising 100 https://sifted.eu/rankings/b2b-saas-rising-100-2024 and LinkedIn's Top Startups https://www.linkedin.com/pulse/linkedin-top-startups-2024-20-aufstrebende-unternehmen-bjd0c/, we’re here to help propel your career and together, make Moss a lasting success. We are hiring a Customer Support Specialist (f/m/d) to join our Operations team in Berlin. This is an entry-level / graduate role designed for candidates who want to build a strong foundation in customer operations within a fast-growing FinTech. This is not a traditional support role — you will gain deep insight into our product and business while solving real customer problems. What You’ll Be Doing From day one, you’ll be hands-on and learning through real experience here’s what you’ll be doing: - Support Customers: Act as a key operational contact for our German customers. You’ll learn how to handle inquiries professionally across phone, chat, and email—providing clear solutions while building trust and confidence. - Understand the Product Deeply: Develop a deep understanding of our FinTech product across different use cases, markets, and customer needs, learning how complex financial workflows, payments, and operations come together in practice. - Solve Complex Problems: Not every case is straightforward. Think beyond scripts and connect different pieces of information. You’ll be trained to approach complex situations with curiosity and structure, identifying root causes, assessing potential risks, and escalating where needed. - Collaborate Across Teams: Work closely with Compliance, Product, Risk, and other Operations colleagues to resolve cases efficiently and improve internal workflows. - Improve Processes: Get hands-on with our tools and syst