Wework
CustomerExperienceAssociate
Neural analysis suggests this role is
optimal for Entry candidates.
“Customer Experience Associate at Wework. Skills: Customer Experience, Community Building, Front Desk Management, Event Support, Building Operations. Cover the front desk during the building’s set business hours and be an on-site point of contact. Greet members and guests with a warm and welcoming demeanor”
What You'll Achieve.
Build a welcoming and collaborative community environment amongst our members; Ensure that your building is fully operational and processes are running efficiently; Drive growth and promotion of WeWork-provided service offerings
Industry & Context.
Availability to work onsite in microcentro
What They're Looking For.
Must Have
Proficient in english, Must have verbal and written communication skills, Proficient in basic computer skills, Availability to work onsite in microcentro
Nice to Have
Customer service and/or sales experience a plus
What You'll Do.
Cover the front desk during the building’s set business hours and be an on-site point of contact
Greet members and guests with a warm and welcoming demeanor
Ensure all visiting guests are in accordance with WeWork's guest policy
Learn the names of members and guests with the goal of building relationships
Anticipate member and guest needs before they arise
Ensure building Specific forms are up to date
Keep the front desk clean and organized
Notify members of any food deliveries and couriers
Answer any questions from members and guests related to the building
Provide feedback on programming types and evaluate events
Consistently celebrate members’ successes and milestones
Distribute all necessary info to promote the event
Ensure building-specific operational requirements are met for each event
Input notes into Kube or equivalent system about Members
Identify and execute opportunities to connect members with each other
Know and recommend local restaurants
food delivery services
Be active on the WeWork member network to engage members
Know and explain WeWork policies and procedures and communicate
and update members on building issues
Ensure music levels and activations are appropriate to the daypart and occasion
Write and send broadcasts relating to building updates
and organize all mail
Locate and issue posts via the regional system to members upon request
Keep the mailroom organized and clean
Return to Sender for unidentified mail and former member mail after 30 days of no-pick up
Ensure courier parcels have all the correct details for scheduled pick-ups
and resolve 'lost' packages
Know and explain WeWork policies and procedures around mail and mailroom
and organize keys collected and distributed
Manage keycard stock and request new inventory as needed
Collect keys and key cards upon move-out
Review location and how to use each piece of Emergency Equipment
Provide support for an automated coffee machine for guests and members
How You'll Work.
Team & Collaboration
Support the Community Management team; Take direction from the Community Lead and the Community Manager; Connect members with each other
Communication Scope
Verbal and written communication skills
Full Job Description
# **About Us** At WeWork, we provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide. The future of work is here, and we’re not just a part of that movement—we’re leading it. United by a desire to build a global community, our purpose is to give members the support to do their best work, and the space to take their ideas to new heights. Join us as we empower tomorrow’s world at work. # # **About the Opportunity** As a Customer Experience or [_Community Associate_](https://www.youtube.com/watch?v=pwbuoqxxgRY), you'll be the primary point of contact for the Community and act as the “face” of WeWork! You will report to your building each day to support the Community Management team. **Your work, which will include but not be limited to the duties listed below, will help WeWork to achieve the following:** * Build a welcoming and collaborative community environment amongst our members through events and building relationships between members! * Ensure that your building is fully operational and processes are running efficiently. * Drive growth and promotion of WeWork-provided service offerings. * Take direction from the Community Lead and the Community Manager to support the Community Team as necessary. * All of this while illustrating WeWork’s core values and working towards achieving our mission. Depending on the location you are assigned, you’ll either work with a variety of members from different backgrounds and industries, or focus your efforts on one of our Enterprise clients. Employees supporting our Enterprise locations may have different holidays, technical systems, operational and relationship requirements, and property management responsibilities than employees in our Classic locations. **In this role, you’ll be responsible for the following areas:** **Front Desk Management:** * Cover the front desk during the building’s set business hours and be an on-site point of contact, easily located on the member f
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