Nourish
Digital Health
CustomerExperienceAssociate
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Experience Associate at Nourish. Skills: Customer support, Customer experience. Provide exceptional customer support. Answer questions”
What You'll Achieve.
Ensure long-term satisfaction; Elevate customer experience
Industry & Context.
Troubleshoot issues; Problem-solving; Creative solutions
Support weekend operations, One weekend day per week
What They're Looking For.
Must Have
2+ years of experience in a customer-facing role, Experience in fast-paced industries, Verbal and written communication skills, Comfortable handling phone calls, email, and chat interactions, Organized and can handle multiple customer interactions, Experience or comfort working cross-functionally with Engineering or Product teams, Open to working one weekend day per week
Nice to Have
Multilingual (especially Spanish), Experience working in telehealth, Experience working in nutrition-focused services
What You'll Do.
Provide exceptional customer support
Resolve customer issues
Troubleshoot common technical issues
Guide customers through account management
Guide customers through billing inquiries
Guide customers through service usage inquiries
Document customer interactions accurately
Collaborate with cross-functional teams
Escalate complex issues
Resolve complex issues
Identify areas for process improvement
Report trends in customer issues
Report trends in customer feedback
Suggest enhancements to workflows
Suggest enhancements to systems
Maintain deep understanding of products
Maintain deep understanding of services
Stay informed of new features
Stay informed of changes
Ensure customer communications reflect up-to-date information
Support weekend operations
Contribute to customer feedback loops
Relay insights to Product teams
Relay insights to Marketing teams
How You'll Work.
Team & Collaboration
Cross-functional teams; Engineering teams; Product teams; Operations teams
Communication Scope
Verbal communication; Written communication
Full Job Description
About Us Health is the most important thing in life, and the American healthcare system is completely broken - poor outcomes, high cost, bad patient experience. We're building a new system from the ground up. Our mission is to improve people’s health by making it easy to live a healthy lifestyle. Nourish is the country's largest dietitian-led metabolic health clinic. We’re an AI-native digital health system matching patients with 10,000+ Registered Dietitians, physicians, medications, lab testing, and AI agents to deliver insurance-covered care across all 50 states. Founded four years ago, we've completed millions of appointments, tripled year-over-year, and partnered with health plans covering 200M+ Americans across 250+ health systems. In 2026 we raised a $100M Series C, bringing total funding to $215M. The round was led by Menlo Ventures, with participation from Thrive Capital, Index Ventures, J. P. Morgan Growth Equity Partners, Maverick Ventures, Y Combinator, BoxGroup, Atomico, Daybreak, and Operator Partners. Learn more about our Series C here: Nourish Blog, Bloomberg, Fierce Healthcare, Digital Native, The Pulse Podcast. This is not a job for everyone. We hold an extremely high bar because we believe talent density is our biggest competitive advantage. We're looking for people who actively choose hard, ambiguous problems, who run toward unglamorous work, give and receive candid feedback, and bring relentless resilience without the ego. Our work is important, but we are not self-important. We do this because we’re solving one of the hardest problems in the world, and the problem matters. If that's you, we disproportionately reward it. About the Role As a Customer Experience Associate at Nourish, you’ll play a critical role in ensuring our customers receive exceptional support and care. In this role, you’ll be the frontline of our customer service team, resolving inquiries, troubleshooting issues, and providing guidance across various platforms (50% on phones,
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