NABIS
cannabis
CustomerExperienceAssociate
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“Customer Experience Associate at NABIS. Skills: customer experience, partner support, communication. Provide white-glove support. Support customer experience managers”
What You'll Achieve.
Maintain response times, missed call rates, and other KPIs at a rate equivalent to or above the team’s average; success is measured by partner outcomes
Industry & Context.
drive towards solutions that improve partner success; Identify and escalate issues
Ability to work occasional evening/weekend shifts
What They're Looking For.
Must Have
Associate degree OR 2 years relevant work/customer service experience, Ability to work occasional evening/weekend shifts, Basic math skills, timely communication across all platforms (phone, Zendesk, Slack), ability to choose the most effective kind per situation, correct grammar, spelling, and tone, High level of patience and empathy for Nabis Partners, Ability to communicate between departments with humility and understanding, Experience with de-escalation and client retention, Basic knowledge of payments and collections, Keen awareness and situational judgment, Collaborative, team-first orientation, Willingness to learn new software and platforms, Adaptability, Ability to multitask and take on more than one project at a time
Nice to Have
California cannabis industry experience, familiarity with the Department of Cannabis Control (DCC) regulations, Bilingual in Spanish and English
What You'll Do.
Provide white-glove support
Support customer experience managers
General assistance of Operations Managers
Execute inbound and outbound calls
Execute inbound and outbound emails
Execute inbound and outbound chats
Maintain response times
Maintain missed call rates
Monitor communications
Work with stakeholders
Champion partner needs
Drive towards solutions
How You'll Work.
Team & Collaboration
Work with various internal and external stakeholders; Collaborative, team-first orientation; communicate between departments
Communication Scope
communicate clearly and effectively; timely communication across all platforms; correct grammar, spelling, and tone; Ability to communicate between departments
Process & Methodology
Ability to multitask and take on more than one project at a time
Full Job Description
About Nabis Nabis is the #1 licensed cannabis wholesale platform in the world, supplying $1B+ worth of cannabis products annually from hundreds of brands to retailers across California, New York, and Nevada. Our mission is to empower the world to discover cannabis by providing choice, access, and innovation.Through modern, scalable infrastructure, our mission is to empower the world to discover cannabis by providing choice, access, and innovation. We’re at the forefront of this movement, building an innovative, technology-first platform to scale the entire cannabis industry. Backed by Y Combinator and investors, including DoorDash Co-Founder Stanley Tang, NFL Hall of Famer Joe Montana, Gmail creator Paul Buchheit, and Twitch co-founder Justin Kan, Nabis is rapidly expanding across the U. S. with the goal of becoming the largest and most influential cannabis distribution network globally. Location Eligibility: This role is open to candidates based in the following states: CA, CO, FL, GA, IA, ID, IL, KS, MA, MD, ME, MI, MO, NJ, NV, NY, TN, TX, UT, VA, or WA. Applicants residing outside of these states will not be considered at this time. About the Role This role will support Nabis’ California market, working with brands and retail partners operating under California State Department of Cannabis Control (DCC) regulations. The CX Associate’s primary role is to act as an extension of the Nabis operation, actively aligning the goals of our brands and retail partners with the day-to-day operation. The ideal candidate will be punctual, detail-oriented, empathetic and can communicate clearly and effectively. They will work well in customer service-related situations, as well as within the operation. WHY YOU'LL LOVE WORKING AT NABIS! Competitive pay of $19–$23 per hour, paid weekly. You'll work at the fastest-growing cannabis startup! Medical/Dental/Vision is offered to all full-time employees. Well-rounded co-workers and teammates who are all striving towards the same goal.
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