CustomerExperienceAssociate

* Unresolved Error, Application Issue reporting and follow through, F2F application error assistance * Inter Departmental coordination, process recommendation and follow through * Infrastructure and Technology * Responds to customer inquiries by phone (inbound and outbound), e-mail, or chat to provide problem resolution. * Deliver outstanding service to our high-value customers by providing outstanding service and solutions to grow customer relationships. * Provide personalized customer service by responding to the needs of the customers. * Participate in ongoing training and development programs. * Achieve or exceed daily/monthly targets and other key objectives assigned by your Immediate Supervisor. * Adhere to company policies and procedures. * Accept other associated responsibilities and projects as the need arises. Competencies for the Job * Customer Service Support * Troubleshooting * Records Management * Customer Experience Management * Customer Advocacy * Critical Thinking and Problem Solving * Relationship Building * Effective Communication * Customer-Centric Mindset * Results-Driven Execution **Requirements** * High school diploma or equivalent * At least 6 months of BPO or relevant customer service experience * Good communication skills in English and Tagalog, Bisaya is a plus * Amenable to working on a shifting schedule and working full onsite **Benefits** Why join Angkas? * Freedom of work * Work life balance * Opportunities for promotion * Start-up environment * Multi-cultural and Agile work environment * Diversified use of technology