Coursemojo
ed-tech
CustomerExperience&Analytics(SeniorAssociate)
Neural analysis suggests this role is
optimal for Senior candidates.
“Customer Experience & Analytics (Senior Associate) at Coursemojo. Skills: Customer experience, Tech support, Product quality, Data analytics. Provide onboarding. Provide implementation support”
Industry & Context.
Iterative problem solving; Troubleshoot technical issues
National travel
What They're Looking For.
Must Have
Bachelor's degree in any field, 2–5 years of post-collegiate experience
Nice to Have
Prior experience in education, Prior experience in ed-tech, Experience with GitHub, Experience with coding with AI-powered development tools, Basic Python/SQL for data manipulation, Basic Python/SQL for analysis, Experience with HTML, Experience with Markdown, Experience with content formatting systems, Background in QA/QC, Background in quality assurance, Background in data entry processes
What You'll Do.
Provide implementation support
Provide ongoing technical assistance
Diagnose and resolve issues
Help colleagues navigate product
Help colleagues navigate technology tools
Develop project workplans
Manage project workplans
Uphold project timelines
Relay project hurdles
Create knowledge base articles
Maintain knowledge base articles
Create customer support resources
Maintain customer support resources
Create clear processes for AI Activity
Codify clear processes for AI Activity
Maintain clear processes for AI Activity
Identify opportunities for process improvement
Implement process improvements
Coordinate with district IT teams
Troubleshoot technical issues
Escalate technical issues
Conduct systematic QA/QC
Verify activity accuracy
Verify pedagogical soundness
Verify activity formatting
Carry forward prompt experiments
Run prompt iterations
Upload and test in production
Keep clean artifacts on tests
Keep clean artifacts on prompts
Keep clean artifacts on criteria differences
Keep clean artifacts on examples
Write summaries with next steps
Coordinate handoffs to Content Transformation
Turn investigation tasks into repeatable processes
Turn investigation tasks into templates
Bring back interim results quickly
Keep experiments moving
Synthesize qualitative support data
Identify patterns in user feedback
Generate preliminary insights
Translate data into recommendations
Develop best practices for organizing data
Develop best practices for conducting analyses
Develop best practices for delivering results
Identify opportunities in data
Spot anomalies in data
Spot user pain points
Surface data opportunities
Take ownership of special projects
How You'll Work.
Team & Collaboration
District clients; Internal teams; Product teams; Development teams; Content teams; Success teams; AI Transformation teams; District IT teams
Communication Scope
Actionable summaries; Clear recommendations
Process & Methodology
Project workplans, Project timelines
Full Job Description
Senior Associate of Customer Experience & Analytics (Remote, Full-Time) Coursemojo is a leading ed-tech company which has developed a best-in-class, curriculum-aligned, AI-powered assistant teacher. “Mojo” is designed to bridge the gap that exists between the high-quality instructional materials that school districts have adopted and the diversity of student needs that exist in classrooms, especially with the learning gaps from the pandemic. With the goal of supporting both teachers and diverse learners, “Mojo” helps educators differentiate instruction by providing each student (MLL, students with IEPs, advanced students, struggling readers) with targeted, Socratic, one-on-one and small group support (in 50+ languages) in the context of either core class instruction or intervention support. Coursemojo is hiring a full-time Senior Associate of Customer Experience & Analytics to join our Customer Experience and Tech Support team. This is a multifaceted, technical role that spans frontline customer and technical support, AI quality assurance and prompt investigation, and data analytics. Why is this role important? The Senior Associate of Customer Experience & Analytics will be a central contributor across several workstreams: serving as a trusted technical partner to our district clients and internal teams, driving the quality and reliability of our AI-powered product, and surfacing actionable insights through data. You will collaborate across Product, Development, Content, and Success teams to ensure quality control (QA/QC), investigate prompt and workflow performance using tools like Claude Code, and build dashboards and analyses in Tableau and Claude. The ideal candidate combines strong customer support and technical instincts, and strong data analysis competencies with genuine curiosity about AI. This role sits at the intersection of customer experience, tech support, and product quality, and is designed for someone who wants to grow as both an operations leader an
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