null
AI-driven trade platform
CustomerExperienceAnalystInternship
Neural analysis suggests this role is
optimal for Entry candidates.
“Customer Experience Analyst Internship at null. Skills: Customer experience, Customer success, Market expansion. Architect post-sales strategy. Implement post-sales strategy”
What You'll Achieve.
Enhance customer lifetime value; Accelerate market expansion
Industry & Context.
Creative problem-solving; Solution oriented mindset
What They're Looking For.
Must Have
C1 German, Enrolled in university or recently graduated, Minimum 6 months work experience
What You'll Do.
Architect post-sales strategy
Implement post-sales strategy
Identify customer challenges
Resolve customer challenges
Design scalable processes
Operationalize scalable processes
Manage post-sales journeys
Resolve delivery issues
Drive cross-functional alignment
Inform roadmaps with customer insights
Execute multi-channel communication
Engage with customers via phone
Engage with customers via email
Resolve customer inquiries
Provide premium support
How You'll Work.
Team & Collaboration
Cross-functional alignment; Work with internal teams
Communication Scope
German; English
Full Job Description
ABOUT THE COMPANY The AI-driven trade platform transforming industrial supply in infrastructure, energy, and construction materials. It connects vetted suppliers across Asia, Europe, and the GCC region with local demand through a single integrated platform. Its proprietary AI stack digitizes and automates the full lifecycle of materials trade – from procurement and pricing to inventory, logistics, and embedded financing – replacing thousands of manual, relationship-driven processes with real-time orchestration. Buyers gain instant quotes, reliable availability, and predictable delivery through a unified operating system. Suppliers benefit from accurate forecasting, disciplined demand management, and seamless integration into cross-border fulfillment networks. The company partners with leading brands to run both dropship and cross-dock fulfillment motions for large-scale transactions, turning global supply chains into predictable, repeatable, software-like workflows. The company has scaled to triple-digit-million GMV, operates across six international markets, and is rapidly expanding toward profitability. With a team of 80+ people across Berlin (HQ) and Asia, it is building the world’s first industrial-grade AI operating system for materials – redefining how global trade works in one of the world’s largest and most essential industries. The company is backed by top-tier investors as well as global institutional banking partners, having recently closed its $40m series B - Atomico, Project A, and Invent Capital with institutional backing from Commerzbank and KfW. WHAT YOU’LL DO Dive in as the strategic force behind our post-sales customer journey, transforming satisfaction into a powerful engine for growth. As a key player in a nimble, high-impact team, you'll own the customer experience for the DACH market, shaping processes and driving initiatives that directly enhance customer lifetime value and accelerate our market expansion. - Architect and implement a best-in-c
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