CustomerExperienceAnalyst

## Accountabilities Manage the customer journey from post-sale onboarding through full solution adoption, ensuring a smooth transition and clear guidance on next steps. Act as a trusted advisor to customers, identifying needs, anticipating challenges, and strengthening long-term relationships. Deliver product training sessions, webinars, and personalized demonstrations to ensure effective platform usage. Handle customer inquiries and support requests via multiple channels (email, calls, video calls, and messaging platforms) with a focus on responsiveness and quality. Drive customer engagement, satisfaction, and retention by ensuring clients understand and fully leverage the value of the solutions. Collaborate with internal teams to escalate issues, share feedback, and improve the overall customer experience. Requirements: Previous experience in Customer Success, Customer Support, or similar customer-facing roles, preferably in SaaS or technology environments. Strong communication and presentation skills, with the ability to explain complex topics in a simple and clear manner. Experience in delivering training sessions or product demonstrations to clients. Strong organizational skills with the ability to manage multiple clients and priorities simultaneously. Proactive mindset with strong problem-solving and customer-first orientation. Ability to build trust-based relationships and maintain high levels of customer satisfaction. Comfortable working in fast-paced, dynamic environments with evolving priorities. Strong interpersonal skills and collaborative attitude. Benefits: Hybrid work model (available for candidates based in Joinville/SC, Brazil). Health and wellness benefits (medical support coverage depending on policy). Access to a global, fast-growing technology ecosystem. Opportunity to work with international clients and large-scale retail and brand networks. Career development opportunities in Customer Success and SaaS environments. Training and continuous lear