TAPI
pharmaceutical, chemical, or highly regulated manufacturing
CustomerExperienceAnalyst
“Customer Experience Analyst at TAPI. Skills: Support and manage customer requests, Coordinate with internal departments, Communicate daily with sales office representatives, Review, filter, and resolve service requests, Use internal systems and databases, Monitor all pending requests, Prepare and maintain documentation, Support colleagues, Participate in global CX initiatives, Lead local CX activities, Mentor and support the development of other CX team members. Support and manage customer reque”
What You'll Achieve.
ensure timely updates and closures
Industry & Context.
analytical skills and ability to interpret data provided by manufacturing sites; Proactive approach to resolving customer inquiries
What They're Looking For.
Must Have
Master's degree in Chemical Engineering, Chemistry, Pharmacy or a related field, Understanding of pharma production processes and basic GMP principles, Ability to work with databases and technical documentation, Experience working in document repositories and CRM platforms, analytical skills and ability to interpret data provided by manufacturing sites, Excellent written communication for preparing customer-facing statements and documentation, communication skills in English (spoken and written), coordination and follow‑up abilities, Proactive approach to resolving customer inquiries, Ability to collaborate with cross-functional teams
Nice to Have
Experience working in the pharmaceutical, chemical, or highly regulated manufacturing industry
What You'll Do.
Support and manage customer requests related to API products manufactured at TAPI sites, Coordinate with internal departments (QA, QC, R&D, MS&T, RA, Production, Logistics, EHS, etc.
) to compile accurate and complete responses, Communicate daily with sales office representatives across multiple regions, Review, filter, and resolve service requests (SRs) assigned to the CX team, Use internal systems and databases (e.
LIMS, Glorya) to prepare responses for customers, Monitor all pending requests to ensure timely updates and closures, Prepare and maintain documentation in the CRM system, Support colleagues as part of the team’s backup structure, Participate in global CX initiatives and improvement projects, Lead local CX activities within TAPI and contribute to process optimization, Mentor and support the development of other CX team members.
How You'll Work.
Team & Collaboration
Coordinate with internal departments (QA, QC, R&D, MS&T, RA, Production, Logistics, EHS, etc. ) to compile accurate and complete responses; Communicate daily with sales office representatives across multiple regions; Ability to collaborate with cross-functional teams
Communication Scope
Excellent written communication for preparing customer-facing statements and documentation; communication skills in English (spoken and written)
Process & Methodology
Participate in global CX initiatives and improvement projects, Lead local CX activities within TAPI and contribute to process optimization
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