CustomerExperienceAmbassador

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. ## **Job Description** The Retail Specialist for Stores is responsible for optimizing the performance of retail stores by ensuring exceptional customer service, efficient operations, and maximizing sales. They play a pivotal role in overseeing daily operations, implementing strategies to enhance customer experience, and achieving sales targets. **_DUTIES AND RESPONSIBILITIES:_** * Assist walk-in subscribers with their concerns and queries. * Sells all products and services to walk in customers. * Performs product demonstrations. * Accept, screen, evaluate and approve of documents received from subscribers, * Practice timely and efficient customer delivery thereby achieving targets for the * entire team * Complies to agreed shift schedules. * Complies to attendance policy including pre approval of OT availment. Keep his/her own workplace always clean, compliant to established 5S standards compliant to the established policies set by the company. * Execute functions as required by Iris system policies and procedures (i.e. perform cashiering functions including payments, accept and sell postpaid/prepaid stocks allocated by the Inventory * Custodian). * Ensure proper monitoring and resolution of after-sales transactions. * Encode in all transactions that are passed on to other support groups, whether at the Head or Regional Office. * Ensure proper monitoring and timely transmittal of all subscriber documents to the Credit Library. * Able to function as custodian or cashier as the need arises. ** _KPIs:_** * Achieve Store’s sales & revenue targets * Achieve favorable results for Line Wait and CSAT/MSP ensuring customer service delivery targets are made * Achieve all standards in SLA- all transactions * Achieve minimal or ZERO exceptions * Full training compliance i.e. a