Speak
Technology
CustomerExperienceAgent—LATAM/Americas(Contract)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Experience Agent — LATAM / Americas (Contract) at Speak. Handle inbound support requests. Diagnose and resolve issues”
Industry & Context.
Troubleshoot issues
What They're Looking For.
Must Have
1+ years customer support experience, Native-level English, Professional-level Spanish, Familiarity with US user communication norms, Available to work Eastern Time hours
Nice to Have
Experience with support tools, Experience supporting mobile app, Familiarity with subscription billing
What You'll Do.
Handle inbound support requests
Diagnose and resolve issues
Escalate technical bugs
Maintain consistent quality scores
Identify patterns in user feedback
Share insights with CX lead
Contribute to internal Knowledge Base
Participate in async syncs
Participate in QA reviews
Participate in VoC reporting
How You'll Work.
Team & Collaboration
CX lead; Product team
Full Job Description
ABOUT US Our mission is to reinvent the way people learn, starting with language. Learning a language can change a life by opening doors to new cultures, careers, and communities. Two billion people around the world are actively trying to learn a language, but the best way to learn (one-on-one tutoring) is hard to access at scale and hasn’t been meaningfully improved in decades. Speak is building a human-level, AI-powered tutor in your pocket: a conversation-first experience that lets learners actually speak, get instant feedback, and progress through carefully designed lessons. The result is a complete path from beginner to confident speaker across multiple languages. Speak first launched in South Korea in 2019, where Speak has now become the number one language learning app, and we now serve learners across many markets and 15+ languages. Speak is one of the world’s leading AI companies, with over $150m raised in venture investment from OpenAI, Accel, Founders Fund, Khosla Ventures, and more, with a distributed team across San Francisco, Seoul, Tokyo, Taipei, and Ljubljana. ABOUT THIS ROLE Speak's Global Customer Experience (CX) team delivers world-class support and experience for learners all around the world. We partner with effective tools and AI to ensure that no matter where our learners are based, they can receive the support they need and experience the full Speak method. We're looking for a passionate, detail-oriented CX Agent to support our Spanish and English-speaking users in the Americas. You'll be the voice of Speak for LATAM and US users — resolving issues quickly, maintaining high quality standards, and sharing the user's perspective with our team. This role plays a key part in keeping our Americas users engaged, satisfied, and loyal. This is a fully remote contractor role, and we're looking for candidates based in Argentina, Brazil, or Mexico. Hours are Eastern Time (9am–6pm ET, Monday–Friday). WHAT YOU'LL BE DOING - Handle inbound support requests
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