Sourgum
Waste and Recycling
CustomerExperienceAgent
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Experience Agent at Sourgum. Skills: Customer experience, Problem-solving, Relationship building. Manage inbound customer calls. Engage and qualify inbound leads”
Industry & Context.
Problem-solving; Proactive mindset
What They're Looking For.
Must Have
3+ years customer support experience, 3+ years client-facing role experience, Ability to manage multiple customer interactions, Ability to commute to Jersey City HQ 3 days/week
Nice to Have
Experience in fast-paced environment, Experience in high-volume environment
What You'll Do.
Manage inbound customer calls
Engage and qualify inbound leads
Uncover customer needs
Maximize conversion opportunities
Triage commercial opportunities
Triage long-term project opportunities
Capture intake details
Coordinate with hauling partners
Orchestrate deliveries
Ensure hauler compliance
Ensure accurate pricing
Ensure consistent service delivery
Own accuracy of ticketing systems
Own health of order management systems
How You'll Work.
Team & Collaboration
Cross-functional communication; Partner with Vendor Relations
Communication Scope
Written communication; Verbal communication; Build rapport; Build trust
Full Job Description
Sourgum is transforming the $100B+ waste and recycling industry through cutting-edge technology that makes waste removal simpler, smarter, and more cost-effective. Our innovative haulsourcing platform powers high-quality waste and recycling services for businesses at significantly lower costs—saving our customers an average of 20%. Leveraging proprietary datasets, an advanced operating system, and a carefully curated network of 5,000+ trusted vendors, we help companies of all shapes and sizes streamline their operations while advancing sustainability efforts. We’re a fast-growing, venture-backed company (just closed our Series A!) on a mission to modernize an outdated industry — and we’re just getting started. Our investors include Spark Capital, Founder Collective, Suffolk Technologies, 186 Ventures, and River Park Ventures, the same funds that backed category-defining companies like Slack, Anthropic, Uber, Venmo, and Amazon Pharmacy. If you’re driven by the opportunity to build something groundbreaking, we’d love to meet you. The Team: As a Customer Experience Agent, you represent the Sourgum brand throughout the entire customer journey. You are responsible for delivering a high-touch, white-glove experience that brings our commitment to proactive, thoughtful service to life in every interaction. At Sourgum, we pride ourselves on proactive communication, effective problem-solving, and transparency around service and pricing. In this role, you are expected to greet every customer with warmth, provide clear and comprehensive information, set accurate expectations around service standards and delivery timelines, and take full ownership of each customer interaction from start to finish. The Role: This role reports directly to the Head of Customer Experience and is a hybrid position (3 days per week in-office) based at our headquarters in Jersey City, NJ. Operating Hours will be Fri - Tue 10am -7pm In-Person: Mon-Tues, Fri Work from home: Sat-Sun What sets Sourgum apar
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