DoorDash
E-Commerce
CustomerExperienceAgent
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Experience Agent at DoorDash. Skills: Customer support, Troubleshooting, Communication. Handle inbound calls. Handle chats”
What You'll Achieve.
Maintain outstanding experience; Drive positive outcomes
Industry & Context.
Troubleshooting; Issue resolution
24/7 operation, Evenings, Weekends, Holidays
What They're Looking For.
Must Have
1 year experience troubleshooting customer issues, Fluent English, 40 WPM typing speed, Fast-paced customer service experience, Above average technological fluency
Nice to Have
Experience with email, phone, chat, Above average technical fluency, Experience in fast-paced customer service, Resilient in ever-changing environment, Effective written communication skills, Top-notch grammar, Spelling, Ability to write formally, Ability to write casually, DoorDash's brand voice and tone, Highly-motivated individual, Works well in team environment, Smartphone application navigation, Computer function navigation, Using hotkeys for copy/paste, Opening multiple tabs, Email, Customer-centric, Love helping people, High emotional intelligence, Great at building relationships, Very organized, Juggling issue resolution, Concise communication, High level of professionalism
What You'll Do.
Address time-sensitive issues
Develop deep expertise
Demonstrate effective communication
How You'll Work.
Team & Collaboration
Team environment
Communication Scope
Written communication; Grammar; Spelling
Full Job Description
About the Role We’re looking to grow our Marketplace Live Operations team by leaps and bounds. Join DoorDash as a Marketplace Live Operations Representative to become an expert in addressing the most pressing needs and concerns of DoorDash’s thousands of partner merchants, customers, and dashers worldwide. You’ll be part of an exciting, rapidly-growing team designed to take our support to the next level. Representatives will report to the Marketplace Live Operations Supervisor. Note: We are a 24 hour/365 day operation. An Agent will be assigned a schedule that may include evenings, weekends, or holidays. These schedules will be adjusted periodically to meet the needs of our business. Job Highlights: Full-time position Weekly pay (every Friday) Direct contract with DoorDash Compensation and Bonuses: Base salary: $15,000 MXN monthly Monthly wellness bonus: $1,000 MXN Monthly grocery vouchers: $1,000 MXN Performance bonus: Up to $3,750 MXN Additional Benefits: Paid personal days in addition to legally mandated vacation days Work-from-home equipment provided Life insurance Aguinaldo: 15 days Savings fund: 10% Social Security and Medical Coverage: IMSS Ambulance service: 5 free events Medical assistance at home: 2 free events, subsequent services at preferential costs 24/7 medical orientation: Free phone consultations year-round Psychological assistance: Free initial consultation, preferential rates for additional sessions Unlimited nutritional guidance: Available Monday-Saturday, 9:00 AM - 9:00 PM Home nursing services Dental assistance and vision care program You're excited about this opportunity because you will... Handle three main channels: Inbound Calls, Chats, and Emails for DoorDash’s partner merchants, customers, and dashers worldwide while maintaining an outstanding experience in every interaction. Address time-sensitive issues, such as payments, account questions, driver issues, or troubleshooting with professionalism in a timely manner. Develop deep expertise
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