Santander
Retail Banking
CustomerExperienceAdvisor
“Customer Experience Advisor at Santander. Skills: Customer experience, Customer service, Problem solving, Communication. Acting as the first point of contact for customers in branch or over the phone. Assisting with day-to-day transactions, queries and servicing”
What You'll Achieve.
Contribute to help more people and businesses prosper; Drive a customer-centric transformation; Deliver outstanding customer service; Improve the customer experience
Industry & Context.
Problem solver; Finding solutions
Right to work in the UK, Working 35 hours per week, on a rota’d basis Monday to Saturday, between 8am & 6pm, Consider travel distance, time and cost to your chosen Branch location
What They're Looking For.
Must Have
Proven ability to deliver outstanding customer service either from a face to face or a telephony background, The ability to communicate effectively with customers to truly understand their needs
Nice to Have
A real desire to go above-and-beyond for customers, Effective team working skills with a flexible, can-do approach to work, Openness to a broad range of activities even if outside of standard expectations, Ability to grow, adapt and change accommodating business needs and priorities
What You'll Do.
Acting as the first point of contact for customers in branch or over the phone
Assisting with day-to-day transactions
queries and servicing
Answering customer calls into our contact centre
Building relationships and finding solutions
Developing your knowledge of services and products to help our customers
Identifying new ways to improve the customer experience
How You'll Work.
Team & Collaboration
Effective team working skills; Close-knit team environment; Collaboration
Communication Scope
Ability to communicate effectively with customers to truly understand their needs
Applying for this Customer Experience Advisor role?
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