Santander
Retail Banking
CustomerExperienceAdvisor
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Experience Advisor at Santander. Act as the first point of contact for customers. Assist with day-to-day transactions, queries and servicing”
Industry & Context.
Problem solver
Right to work in the UK
What They're Looking For.
Must Have
Proven ability to deliver outstanding customer service either from a face to face or a telephony background, The ability to communicate effectively with customers to truly understand their needs
Nice to Have
A real desire to go above-and-beyond for customers, Effective team working skills with a flexible, can-do approach to work, Openness to a broad range of activities even if outside of standard expectations, Ability to grow, adapt and change accommodating business needs and priorities
What You'll Do.
Act as the first point of contact for customers
Assist with day-to-day transactions
queries and servicing
Answer customer calls into our contact centre
Build relationships and find solutions
Develop knowledge of services and products
Identify new ways to improve customer experience
How You'll Work.
Communication Scope
The ability to communicate effectively with customers
Full Job Description
Customer Experience Advisor | S1 | Retail Banking | Coventry Branch Country: United Kingdom **IT STARTS HERE** Santander ([www.santander.com](http://www.santander.com)) is evolving from **a global, high-impact brand** into a **technology-driven organisation** , and our people are at the heart of this journey. **Together** , we are driving a **customer-centric transformation** that values bold **thinking, innovation** , and the **courage to challenge** what’s possible. This is more than a strategic shift. **It’s a chance for driven professionals to grow, learn, and make a real difference**. Our mission is to contribute to help more **people and businesses prosper**. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management. **Retail & Commercial Banking **is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation. **THE DIFFERENCE YOU MAKE** **Santander** is looking for a **Customer Experience Advisor** based out of**Coventry Branch, working 35 hours per week, on a rota’d basis Monday to Saturday, between 8am & 6pm**. For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you’ll never know what the next challenge will be. What’s not in doubt is that you’ll have plenty of support. Life in a branch can be busy, varied and challenging, so we’re a close-knit team. You’ll be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. You’ll thrive on the variety this gives you and take satisfacti
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