LegalAndGeneral
Financial Services
CustomerExperienceAdvisor
“Customer Experience Advisor at LegalAndGeneral. Skills: Customer service, Administrative support. Provide administrative support. Respond to queries by email”
What You'll Achieve.
Deliver high standard of service; Deliver accurate outcomes; Deliver efficient outcomes
Industry & Context.
Problem-solving
What They're Looking For.
Must Have
Administrative experience, Good Excel and spreadsheet skills, Confident working across multiple systems, Excellent attention to detail, Confident verbal communication skills, Good organisation and prioritisation skills, Customer-focused mindset, Practical approach to problem-solving
Nice to Have
Experience in pensions administration, Experience in financial services administration
What You'll Do.
Provide administrative support
Respond to queries by email
Handle inbound and outbound calls
Reconcile payments using spreadsheets
Maintain accurate records
Support schemes with queries
Update schemes on member pensions
Resolve general enquiries
Record customer information accurately
Follow internal procedures
Follow regulatory requirements
How You'll Work.
Communication Scope
Written communication; Verbal communication
Applying for this Customer Experience Advisor role?
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ANONYMOUS · UNFILTERED
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