Hewlett Packard Enterprise
Technology
CustomerEscalationSpecialistNetworking(Shift2)
“Customer Escalation Specialist - Networking (Shift 2) at Hewlett Packard Enterprise. Skills: Customer Escalation, Networking. Provide professional solutions. Provide escalation link”
What You'll Achieve.
Meet required objectives; Support SLA performance; Achieve customer satisfaction targets
Industry & Context.
24x7 shift-based coverage, Weekend rotations
What They're Looking For.
Must Have
1-2 years related experience, Bachelor's degree or equivalent experience
Nice to Have
Process Certifications preferred
What You'll Do.
Provide professional solutions
Provide escalation link
Ensure timely resolution
Maintain highest standards
Provide non-technical support
Work closely with teams
Process contract inquiries
Process warranty inquiries
Process miss shipments
Process logistics-RMA
Ensure timely dispatch
Address customer service questions
Escalate difficult issues
Interface with Juniper groups
Ensure comprehensive documentation
Verify existing functionality
Meet required objectives
Support SLA performance
Achieve customer satisfaction targets
How You'll Work.
Team & Collaboration
Global Customer Care teams; Juniper groups
Communication Scope
Verbal communication; Writing skills; Correspondence skills
Process & Methodology
Simple basic Projects
Applying for this Customer Escalation Specialist - Networking (Shift 2) role?
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