Hewlett Packard Enterprise
Technology
CustomerEscalationSpecialistNetworking(Shift1)
“Customer Escalation Specialist - Networking (Shift 1) at Hewlett Packard Enterprise. Skills: Customer Escalation, Networking. Provide professional solutions. Provide escalation link”
What You'll Achieve.
Customer satisfaction targets
Industry & Context.
24x7 shift-based coverage, Weekend rotations
What They're Looking For.
Must Have
1-2 years related experience, Bachelor's degree or equivalent experience
Nice to Have
Process Certifications preferred
What You'll Do.
Provide professional solutions
Provide escalation link
Ensure timely resolution
Maintain highest standards
Provide non-technical post-sales support
Ensure Proof of Delivery
Address customer service questions
Escalate difficult issues
Interface with Juniper groups
Ensure comprehensive issue documentation
Participate in User Acceptance testing
Verify existing functionality
Meet required objectives
How You'll Work.
Team & Collaboration
Global Customer Care teams
Communication Scope
Verbal communication
Applying for this Customer Escalation Specialist - Networking (Shift 1) role?
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