Hewlett Packard Enterprise
CustomerEscalationManagerNetworking
“Customer Escalation Manager - Networking at Hewlett Packard Enterprise. Skills: Customer escalations, Team leadership, Process improvement. Manage exempt contributors. Manage supervisors”
What You'll Achieve.
Achieve operational goals; Achieve tactical goals; Deliver results within budget; Deliver results within timeline; Deliver results within quality standards
Industry & Context.
Business issue analysis; Solution development; Decision making
What They're Looking For.
Must Have
4 years related experience, 4+ years customer relations experience, 2+ years leadership experience, Advanced communication skills, Proficiency in operating systems, Proficiency in software, Proficiency in tools, Thorough knowledge of legal standards, Thorough knowledge of consumer rights, Thorough knowledge of warranty responsibilities
Nice to Have
Professional certifications
What You'll Do.
Manage exempt contributors
Ensure alignment with objectives
Provide guidance to achieve goals
Plan staff activities
Monitor staff activities
Manage staff activities
Resolve escalated customer issues
Identify process enhancements
Implement process enhancements
Improve team performance
Improve customer satisfaction
Improve operational efficiency
Support professional growth
Foster high-performance culture
Ensure succession planning
Monitor program outcomes
Monitor team performance
Ensure accountability for results
Align departmental activities
Provide input on strategic issues
Provide input on tactical initiatives
How You'll Work.
Team & Collaboration
Senior leadership; External stakeholders
Communication Scope
Correspondence; Presentations
Applying for this Customer Escalation Manager - Networking role?
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