Enode
Climate Tech
CustomerEngineeringManager
Neural analysis suggests this role is
optimal for Senior candidates.
“Customer Engineering Manager at Enode. Skills: Customer Engineering, API Integration, Technical Support. Design and implement technical solutions using Enode API. Advise customers on technical product architecture”
What You'll Achieve.
Help customers maximize value from products; Contribute to shaping Enode's Customer Engineering function; Realize value from product fast
Industry & Context.
Debugging customer implementations; Resolving/escalating issues; Making necessary fixes and/or improvements
Willingness to travel to customer locations on a regular basis
What They're Looking For.
Must Have
5+ years of experience relevant to customer engineering such as solutions/sales engineering or being a user-oriented software engineer, Experience deploying complex software in critical infrastructure-like players, mapping API software to existing enterprise stack of ERP, CRM and similar, Experience working with enterprise customers with large IT departments and corresponding work processes and governance mechanisms, An articulate communicator who has the ability to explain complex, technical issues at the right level depending on the audience, A nimble operator & team player who can thrive in a dynamic environment and flat organisation where tasks change frequently to fit the requirements of the company
Nice to Have
Experience from a technical role in third-party API companies, Pre-sales experience, supporting RfP processes for enterprise customers
What You'll Do.
Design and implement technical solutions using Enode API
Advise customers on technical product architecture
Provide ongoing technical support
Identify and debug issues in customer implementations
Make necessary fixes and/or improvements directly in Enode codebase
Act as a champion for new products and features
Contribute to internal projects
How You'll Work.
Team & Collaboration
Interface directly with engineers, product managers, and leadership stakeholders; Own the technical relationship with customers; Act as an internal advocate for customers; Work across engineering, product, and sales teams; Work closely with Tech Ops Engineer
Communication Scope
Explain complex, technical issues at the right level depending on the audience
Full Job Description
ABOUT ENODE The grid was built for predictable, centralised power. Today it's absorbing intermittent supply from grid scale solar and wind, alongside dynamic demand from EVs, heat pumps, and home batteries. The missing piece is software that can connect and orchestrate these devices at scale. Enode https://enode.com provides the infrastructure layer that makes this possible. Our Connect https://enode.com/connect API gives energy companies a single integration to 1000+ devices across 80+ brands. Our optimisation https://enode.com/optimize tooling gives energy companies the building blocks to manage those devices locally - think smart charging for EVs. Our Flex https://enode.com/flex product turns those connected devices into a flexible, controllable asset for energy companies. We work with device manufacturers across the energy hardware ecosystem - from EV brands to heat pump and solar inverter producers. Our customers are energy retailers, utilities, and traders building the next generation of energy services. We're backed by Y Combinator, Lowercarbon Capital, and Creandum. The decisions made now will shape how the energy system gets built. We're looking for people who take ownership, move fast, and care deeply about the role technology can play in the energy transition. WHAT WE’RE LOOKING FOR: Enode is looking for an experienced Customer Engineer to help our customers maximize the value from our products while also contribute to shaping Enode´s Customer Engineering function. In this role you’ll interface directly with engineers, product managers, and leadership stakeholders as they integrate Enode’s API to help them realise value from our product fast. Beyond the integration phase, Customer Engineers also own the technical relationship with customers and act as an internal advocate for customers throughout their entire journey with Enode. This role will involve working in a pre-sales and post-sales capacity. You will be a core part of Enode’s Customer Success team
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