UiPath
SaaS
CustomerEngineeringDirector
“Customer Engineering Director at UiPath. Skills: Customer Engineering, Professional Services, Go-to-market strategy. Lead customer-facing technical team. Guide team's execution”
What You'll Achieve.
Improve technical win rates; Improve adoption outcomes; Improve expansion potential; Improve long-term customer value
Industry & Context.
What They're Looking For.
Must Have
Experience leading customer-facing technical teams, Understanding of enterprise software, Understanding of automation, Understanding of AI, Understanding of SaaS/cloud platforms, Understanding of architecture, Understanding of integrations, Understanding of security, Understanding of deployment considerations, Experience across pre-sales customer motions, Experience across post-sales customer motions, Proven ability to build technical field function, Commercial awareness, Credibility with senior technical stakeholders, Credibility with senior business stakeholders, Ability to coach teams on demos, Ability to coach teams on POCs, Ability to coach teams on competitive positioning, Ability to coach teams on technical storytelling, Ability to coach teams on solution design, Ability to coach teams on customer advisory conversations, Judgment in complex customer situations, Judgment in ambiguous customer situations, Excellent communication skills, Excellent executive presence, Excellent stakeholder management skills, Fluency in Mandarin, Fluency in English, Experience overseeing Professional Services engagements, Experience delivering Professional Services engagements
Nice to Have
Experience with Kubernetes a plus, Experience with container orchestration platforms a plus
What You'll Do.
Lead customer-facing technical team
Guide team's execution
Partner with GTM leadership
Prioritize customer engagements
Prioritize technical pursuits
Prioritize adoption opportunities
Ensure team focus on high-impact accounts
Ensure team focus on high-impact opportunities
Ensure team focus on customer outcomes
Review quality of technical strategies
Review quality of POCs
Review quality of adoption plans
Review quality of customer advisory engagements
Support strategic customer engagements
Build team capability
Manage team performance
Connect technical recommendations
Monitor regional customer patterns
Monitor adoption blockers
Monitor competitive insights
Monitor product feedback
Share feedback with internal teams
Promote use of playbooks
Promote use of demo assets
Promote use of POC approaches
Promote use of adoption frameworks
Promote use of technical best practices
Represent regional technical perspective
Collaborate with GTM leadership
Identify potential services opportunities
Understand customer requirements
Oversee Professional Services delivery
Ensure on-time delivery
Ensure on-budget delivery
Act as senior delivery point of contact
Manage milestone reviews
Manage customer satisfaction
Define delivery standards
Maintain delivery standards
Define project governance frameworks
Maintain project governance frameworks
How You'll Work.
Team & Collaboration
Partnering with GTM leadership; Partnering with sales leadership; Working across pre-sales; Working across delivery; Working across post-sales; Collaborate with GTM leadership; Work with regional sales
Communication Scope
Executive communication; Customer discovery; Competitive positioning; Advisory conversations; Technical storytelling; Executive presence
Process & Methodology
Project governance
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