Hitachi Vantara
Data
CustomerEngineerSpecialistProfessional
“Customer Engineer Specialist Professional at Hitachi Vantara. Skills: Post-sales support, Maintenance Support Services, Professional Services, Customer site management, Break fix remediation services, Installation and Implementation Services, Technical assistance to Sales Teams, SAN/Fibre/Storage and Server products and solutions, Windows Server, Linux, VMWare. Provide the timely and logical provision of post-sales support to Hitachi Vantara’s Customers in alignment with their specific support a”
What You'll Achieve.
Achieving the incredible with data; Making a real-world impact with data; Maintain an RGA level of microcode; Deliver professional outcomes
Industry & Context.
Troubleshoot and identify root cause or failing FRU; Actively looking for solutions to problems
TSNV2 security clearance with the Department of Defence as a minimum with the ability to apply for TSPV, Must be able to operate and perform their duties in “Dark Site” environments where access to remote support is very limited and other restrictions exist in terms of access to software tools and telephone communications to engineering support etc., 24/7 on call support, Work after hours from time to time
What They're Looking For.
Must Have
TSNV2 security clearance with the Department of Defence as a minimum with the ability to apply for TSPV, Must be able to operate and perform their duties in “Dark Site” environments where access to remote support is very limited and other restrictions exist in terms of access to software tools and telephone communications to engineering support etc., Sound technical knowledge, specifically of SAN/Fibre/Storage and Server products and solutions, Experience with some or all of Windows Server, Linux, VMWare, Experienced in a customer facing role and displaying a mature approach to service delivery business, Must be a Team Player, Attention to detail, Must take great pride in delivering professional outcomes, Flexibility and a willingness to work outside of basic job spec, Available to provide 24/7 on call support, Available to work after hours from time to time for the delivery of post-sales services to customers, Excellent verbal and written communication skills, Proficient with the use of Windows, MS Office, Outlook, IE, etc., The ability to work unsupervised as well as work in teams, A Willingness to accept responsibility, Well organized, adaptable and clear thinker, Remains Cool in a crisis, Will escalate issues immediately when necessary, Innovative, actively looking for solutions to problems, Able to, with the aid of, manuals, diagnostic tools, and product knowledge, troubleshoot and identify root cause or failing FRU in response to a call for remedial support, Able to install, configure and implement both Hardware and software products, Able to follow process and procedures, Must comply with Hitachi Vantara and customer reporting and administrative requirements, Personable – able to represent Hitachi Vantara positively to customers and staff, Articulate, Able to work in stressful environments and critical situations, Able to relate well to both customer business and technical staff, Motivated to leverage the most out of all training opportunities
What You'll Do.
Provide the timely and logical provision of post-sales support to Hitachi Vantara’s Customers in alignment with their specific support agreements
Perform preventative maintenance according to the recommended routines and procedures
Provide problem management and escalation with the aid and support of the GSC
Perform the Installation and implementation of new Solutions and the upgrade of existing Solution platforms
Service delivery of engineering and reconfiguring changes
equipment and site relocation services
Provide delivery and implementation of Professional Services
Conducting product demonstrations/training for customers and staff
Providing clients with basic product knowledge of Hitachi Vantara solutions
Report new opportunities or threats to the Hitachi Vantara Sales Team
Comply with all published Hitachi Vantara policies and procedures
Perform all your duties in a manner that complies with Hitachi Vantara’s core values
Perform other duties as required or directed by your manager
Comply with Hitachi Vantara’s customers onsite rules and procedures
How You'll Work.
Team & Collaboration
Work both individually and as part of the Services team; Provide technical assistance to the Hitachi Vantara Sales Teams; Provide problem management and escalation with the aid and support of the GSC, FSE’s; Work in teams; Relate well to both customer business and technical staff; Share knowledge with talented people
Communication Scope
Excellent verbal and written communication skills; Articulate
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