CustomerEngineer(Pre-Sales)

Federato is on a mission to defend the right to efficient, equitable insurance for all. We enable insurers to provide affordable coverage to people and organizations facing the issues of today - the climate crisis, cyber-attacks, social inflation, etc. Our vision is understood and well funded by those behind Salesforce, Veeva, Zoom, Box, etc. Federato is the only AI-native platform that spans the full policy lifecycle and changes the way insurance work gets done. Better decisioning is built-in, not bolted on: insurers' unique portfolio goals, strategies, rules, and appetite are part of the workflow so underwriters win the right deals, faster. From the moment a submission hits an underwriter’s inbox, AI is put to work, triaging submissions with a focus on high-appetite business, delivering real-time feedback on the portfolio, and consolidating workflows into a single proven system. Federato drives better business outcomes. Role Overview As a Founding Senior Customer Engineer at Federato, you’ll be a hands-on in helping insurance carriers and MGUs realize the full power of RiskOps. You’ll partner with Sales to lead technical discovery, solution design, and demo delivery. You’ll also co-create the systems, tools, and content that drive our early SE motion. What You'll Be Doing Own technical sales engagements from discovery through close Deliver tailored, high-impact demos focused on business outcomes Translate customer workflows into Federato configurations — including quoting, rating, endorsements, and portfolio optimization Lead RFP and security questionnaire completion in collaboration with Product and Security teams Build and maintain reusable demo environments reflecting target customer segments Develop onboarding materials, configuration libraries, and example rating logic Partner with the Manager, Pre-Sales and Product Marketing to refine messaging frameworks and technical collateral Co-define and continuously improve the pre-sales lifecycle (discovery, solution