Cresta
AI
CustomerEngineer
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Engineer at Cresta. Skills: AI solutions, Contact center, Customer experience. Execute integration design. Build and deploy applications”
What You'll Achieve.
Drive revenue and efficiency gains; Ensure seamless integrations; Remove technical barriers; Drive value for customers; Achieve successful technical outcomes
Industry & Context.
Solving customer problems
What They're Looking For.
Must Have
Software engineering skills, Domain expertise, Ability to manage multiple projects simultaneously, Go, Python, Javascript, AWS, Git
Nice to Have
Experience in Contact Center and Customer Experience technologies such as AWS Connect, Genesys, Five9, etc.
What You'll Do.
Execute integration design
Build and deploy applications
Integrate with contact center platforms
Participate in testing
Troubleshoot and maintain products
Triage and resolve technical issues
Facilitate collaboration with engineering
How You'll Work.
Team & Collaboration
Collaborate with Solution Architects; Partner with Customer Success Manager; Facilitate collaboration with engineering team
Process & Methodology
Manage multiple projects
Full Job Description
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day. Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences. Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta. About The Role: As a Customer Engineer at Cresta, you'll play a key role in delivering our cutting-edge AI solutions to enterprise contact centers. You'll leverage your expertise in CX, call center infrastructure, chat platforms, AWS, and automation while collaborating closely with Solution Architects to ensure seamless integrations with customer systems. This role requires strong software engineering skills, domain expertise, and the ability to manage multiple projects simultaneously. You'll work closely with our Customer Success team, removing technical barriers and driving value for our customers through real-time coaching and agent efficiency tools. You'll also contribute to shaping our land-and-expand sales strategy as we continue to grow rapidly. Join our dynamic team of AI and ML experts and help transform the future of work with Cresta's innovative solutions. Responsibilities: Execute on integration design and project plan created by IMs, SAs and other stakeholders Design,
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