SORACOM
Internet of Things (IoT)
CustomerEngagementSpecialist
“Customer Engagement Specialist at SORACOM. Skills: Lead generation, Lead qualification, Prospecting, Customer engagement. Generate qualified leads through outbound phone and email prospecting. Work closely with our Marketing team to qualify inbound leads”
What You'll Achieve.
Meeting or exceeding set monthly goals; Forwarding qualified leads to the appropriate sales representative; Tracking qualified leads through acceptance by Sales Representatives
Industry & Context.
Able to work from home and has a dedicated and quiet focus area or workspace
What They're Looking For.
Must Have
Fluent in English, Excellent writing skills, Legally eligible to work in the United States, Ability to grasp basic technical concepts, Listening/communication skills and ability to adjust communication style to their target audience, Able to connect to their audience via phone and video conferencing, Be autonomous and driven, with a positive and enthusiastic attitude, Able to work from home and has a dedicated and quiet focus area or workspace, Ability to thrive in a growing, fast-paced work environment, Proficiency in Microsoft Office Suite and/or Google Suite, Willingness to explore and push the boundaries of AI tools such as Claude, Google Gemini, or ChatGPT to increase productivity and automate repetitive tasks, Ability to learn and willingness to adapt through coaching, Comfortable and exceptional at managing their own time
Nice to Have
Bachelor’s Degree or relevant experience, Experience working with Salesforce, Outreach and/or Zoominfo, Knows the basic IT around servers, networking, and AWS services, Has previous working experience or exposure to Slack, Experience working with a variety of partnership models and stakeholder types, WFH experience, Spanish language skills
What You'll Do.
Generate qualified leads through outbound phone and email prospecting
Work closely with our Marketing team to qualify inbound leads
Qualify leads by using tools such as Salesforce
Uncover prospect needs
and forward to the appropriate sales representative once qualified
Manage lead flow (keeping up with set sequences to prospects including phone calls
and emails) in Salesforce
and track qualified leads through acceptance by Sales Representatives
Meet or exceed set monthly goals
Work with internal teams
and other Customer Engagement Specialists to gather lead lists and execute prospecting campaigns based on territories
Demonstrate our Leadership Principles
Emotionally Mature and Deliver Results
How You'll Work.
Team & Collaboration
Working closely with our Marketing team; Working with internal teams, and other Customer Engagement Specialists to gather lead lists and execute prospecting campaigns
Communication Scope
Excellent writing skills; Listening/communication skills; Ability to adjust communication style to their target audience; Able to connect to their audience via phone and video conferencing; Professional communication; Consistent communication; Empathetic communication
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