Paper
education
CustomerEngagementSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Engagement Specialist at Paper. Skills: program implementation, training, customer support. Lead the in-person implementation of Paper’s GROW high-impact tutoring programs, including coordinating onsite logistics, conducting training sessions, and ensuring students are effectively onboarded and supported.. Facilitate in-person or virtual enablement training that educate teachers and administrators about Paper and/or GROW implementation at the classroom and site level.”
What You'll Achieve.
helping maximize student participation and academic success
Industry & Context.
Must reside in Southern California, United States., Must live within a reasonable commuting distance of a major airport to support travel requirements., Has own transportation and a valid driver’s license, Approximately 70% of the role requires travel to district sites to support in-person program implementation., Travel includes transportation via car and/or flights.
What They're Looking For.
Must Have
Must reside in Southern California, United States., Must live within a reasonable commuting distance of a major airport to support travel requirements., Demonstrated experience leading in-person program implementation, including logistics coordination and on-site execution., Proven ability to facilitate engaging, effective training sessions for educators or adult learners., organizational skills with the ability to manage multiple priorities during live implementations., Excellent interpersonal and communication skills, with the ability to build rapport with district leaders, teachers, and students., Has 1-2 years of experience in a customer-facing role, preferably in education, Has working knowledge of K-12 education industry, Has laptop and phone that can be used for work purposes (developing slide decks, presenting to districts, communicating cross-functionally), A self-starter who loves a challenge and a team player who loves to collaborate
Nice to Have
Experience working in a K-12 school district, Experience leading professional development within a district
What You'll Do.
Lead the in-person implementation of Paper’s GROW high-impact tutoring programs
including coordinating onsite logistics
conducting training sessions
and ensuring students are effectively onboarded and supported.
Facilitate in-person or virtual enablement training that educate teachers and administrators about Paper and/or GROW implementation at the classroom and site level.
Grow and nurture relationships with administrators and teachers on the ground by providing quality support and resources
Help expand our grassroots approach to high-impact tutoring and district-wide engagement
How You'll Work.
Team & Collaboration
collaborative team; sharing ideas and best practices; team player who loves to collaborate
Communication Scope
Excellent interpersonal and communication skills; ability to build rapport with district leaders, teachers, and students
Process & Methodology
organizational skills, ability to manage multiple priorities
Full Job Description
Paper is reimagining how schools support students so that every learner can reach their full potential. Our vision is a world where every student receives timely, personalized, and relevant academic support. We offer a suite of scalable solutions including 24/7 tutoring, writing feedback, math practice, college and career support, and AI-powered instructional tools that provide personalized support to all students, including multilingual learners. Our GROW high-impact tutoring program accelerates learning through targeted small-group instruction, delivers measurable gains in student achievement, and eases teacher workloads. Trusted by 500+ school districts across 40+ states and backed by leading investors including IVP, Sapphire Ventures, Framework Capital, and Reach Capital, we’re pursuing a bold goal: to drive the best academic outcomes for as many students as possible. **Job Description** _**This is a part-time, contractor opportunity until December 31, 2026.**_ Our Paper **Customer Engagement Specialists** are essential in promoting what is possible when students have access to academic support and high-impact tutoring. As a contracted Customer Experience Team member, you will **lead trainings** and provide **hands-on support to districts implementing Paper’s GROW high-impact tutoring program** , helping maximize student participation and academic success.We are an enthusiastic, collaborative team that enjoys sharing ideas and best practices. We are looking for an energetic and forward-thinking individual that understands the K-12 industry in today’s ever-changing landscape. # **Responsibilities:** * Lead the in-person implementation of Paper’s GROW high-impact tutoring programs, including coordinating onsite logistics, conducting training sessions, and ensuring students are effectively onboarded and supported. * Facilitate in-person or virtual enablement training that educate teachers and administrators about Paper and/or GROW implementation at the classroom an
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