Wispr Flow
SaaS
CustomerEngagementManager
“Customer Engagement Manager at Wispr Flow. Skills: Customer success, Account management, Customer relationships, Product adoption. Run pilots. Scope success criteria”
What You'll Achieve.
Convert pilots to customers; Help teams reach value quickly; Transform day-to-day work; Drive expansion opportunities; Align on adoption and growth
Industry & Context.
Identify blockers; Troubleshoot issues
What They're Looking For.
Must Have
2+ years account management, 2+ years customer success, 2+ years post-sales experience, Owned pilots, Owned onboarding, Owned enterprise engagements, Product fluency, Drive adoption using conversations, Drive adoption using usage signals, Drive adoption using best practices, Partner with AEs on expansion, Partner with AEs on renewal, Partner with AEs on procurement
Nice to Have
Experience with AI researchers, Experience with designers, Experience with growth experts, Experience with engineers
What You'll Do.
Scope success criteria
Drive pilot engagement
Create path to conversion
Help teams reach value
Drive product adoption
Train customers on Wispr
Enable customers on Wispr
Build customer relationships
Earn trust with champions
Earn trust with admins
Earn trust with stakeholders
Partner with AEs on growth
Share customer patterns
Share adoption blockers
Share product feedback
Share expansion signals
How You'll Work.
Team & Collaboration
Align stakeholders; Partner with AEs
Communication Scope
Customer conversations; Check-ins; QBRs
Process & Methodology
Roadmap planning
Applying for this Customer Engagement Manager role?
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