CustomerEngagementManager

ABOUT WISPR Wispr Flow is making it as effortless to interact with your devices as talking to a close friend. Today, Wispr Flow is the first voice dictation platform people use more than their keyboards — because it understands you perfectly on the first try. It’s context-aware, personalized, and works anywhere you can type, on desktop or phone. In 2026, in addition to dictation, we're focused on building native actions — an agentic framework that understands you, and works reliably. We’re a team of AI researchers, designers, growth experts, and engineers rethinking human-computer interaction from the ground up. We value high-agency teammates who communicate openly, obsess over users, and sweat the details. We thrive on spirited debate, truth-seeking, and real-world impact. We're grown our revenue +150% every quarter for the last 4 quarters, and have raised $81M from Tier 1 VC firms and other well-known angels. WHAT YOU'LL DO - Run pilots — scope success criteria, drive engagement, and create a path to conversion - Own onboarding and rollout — build launch plans, align stakeholders, and help teams reach value quickly - Drive product adoption — train and enable customers on Wispr, sharing best practices that help transform their day-to-day work - Build customer relationships — earn trust with champions, admins, and business stakeholders - Enable expansion — map teams, use cases, and value stories, then partner with AEs on growth opportunities - Lead check-ins and QBRs — reinforce value, identify blockers, and align on next steps for adoption and growth - Bring insight back to Wispr — share customer patterns, adoption blockers, product feedback, and expansion signals WHAT MAKES YOU A GREAT FIT - 2+ years of account management, customer success, or post-sales experience in B2B SaaS - You have owned pilots, onboarding, or engagements for enterprises - You are deeply customer-obsessed and adapt your approach to each customer’s goals and environment - You have strong prod