Ryder
CustomerEngagementManager
“Customer Engagement Manager at Ryder. Skills: Sales, Account Management, Customer Engagement, Relationship Building. Own and grow a book of business. Develop and execute a sales penetration plan”
What You'll Achieve.
Clear targets for revenue and profitability; Expand Ryder's share of wallet
Industry & Context.
Resolve issues
Travel: Yes, Greater than 60%
What They're Looking For.
Must Have
Bachelor's degree in business, marketing, transportation, or equivalent experience, 2 years of customer-facing sales experience, 2 years of customer service or account management experience, Proven negotiation and consultative selling skills, Comfortable with contractual leasing concepts and pricing discussions, relationship builder who can engage stakeholders at multiple levels, Self-directed with the ability to manage a portfolio independently
What You'll Do.
Own and grow a book of business
Develop and execute a sales penetration plan
Identify and present upsell opportunities
Build relationships with all buying influencers
Segment account base by growth potential
Serve as the go-to resource for customers
Conduct regular account reviews
Monitor customer satisfaction results
Proactively identify and resolve issues
Educate customers on new services
Facilitate smooth handoffs
Develop working knowledge of customers' industries
Stay current on competitive alternatives
Maintain accurate CRM records
How You'll Work.
Team & Collaboration
Cross-functional coordination
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