Sanofi
CustomerEngagementLeadEP
“Customer Engagement Lead EP at Sanofi. Skills: Customer Engagement Strategy, Customer Journeys, Customer Insight and Analysis. Lead customer engagement strategies. Develop customer engagement strategy”
What You'll Achieve.
Enhance customer satisfaction, loyalty, and overall experience; Significantly improved customer satisfaction and loyalty
Industry & Context.
Strategic and Analytical Thinking
What They're Looking For.
Must Have
Bachelor’s degree in Marketing, Business Administration, or any related field, Fluent in English and Turkish
Nice to Have
Understanding HCPs preferred experiences, Deep knowledge of key clients & the end-to-end customer journey, Out of the box thinker, always searching for new opportunities
What You'll Do.
Lead customer engagement strategies
Develop customer engagement strategy
Design customer journeys
Analyze customer journey touchpoints
Develop content strategy plan
Collaborate with Brand Leads
Utilize omni-channel engagement
Analyze customer interactions
Collect customer feedback
Enhance customer satisfaction
Lead customer engagement
Cooperate with salesforce
Ensure positive customer experience
How You'll Work.
Team & Collaboration
Work closely with Brand Leads; Cross-Functional Leadership; Work in close cooperation with the salesforce; Work in Agile with the transversal team
Communication Scope
Fluent in English and Turkish, with communication skills
Process & Methodology
Agile Project Leadership
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