Focus Group
tech
CustomerEngagementExecutive
“Customer Engagement Executive at Focus Group. Skills: Customer engagement, Sales growth, Account Management, Business Development, Relationship building. Day-to-day contact for existing customers. Ensuring customers get maximum value from services”
What You'll Achieve.
Retain & Grow Our Customer Base; Maximize customer investment in services; Ensure customers stay for the long term; Drive revenue through consultative selling; Improve retention and satisfaction; Achieve KPIs and personal achievement
Industry & Context.
Turn customer concerns into opportunities to add more value
Data protection responsibility
What They're Looking For.
Must Have
Ability to build rapport and curios to ask questions over the phone, Comfortable with technology and learning new products, Motivated and Ambitious, Persistent and Resilient, Ability to manage multiple priorities and meet deadlines
Nice to Have
passion, potential, willingness to learn
What You'll Do.
Day-to-day contact for existing customers
Ensuring customers get maximum value from services
Identifying opportunities to grow customer accounts
Conducting regular strategic business reviews
Understanding customer business needs and challenges
Proactively driving sales conversations and revenue opportunities
Pursuing relevant products and upgrades
Maintaining relationships to improve retention and satisfaction
Identifying referral opportunities
Managing sales pipeline and customer interactions
How You'll Work.
Communication Scope
Excellent phone presence; Persuasive communication
Applying for this Customer Engagement Executive role?
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