KLA
semiconductor manufacturing
CustomerEngagementApplicationsEngineer
“Customer Engagement Applications Engineer at KLA. Skills: Customer Engagement, Applications Engineering, Wafer Inspection and Metrology Solutions Support, Technical Problem Solving, Customer Relationship Management. Serve as the primary technical interface between KLA and customer, building trust and credibility through consistent, high-quality support.. Deliver applications support for KLA’s wafer inspection and metrology tools at customer fabrication facilities.”
What You'll Achieve.
driving product adoption; solving complex challenges; building long-term relationships that fuel success; deliver high-impact solutions; Drive customer success; ensuring satisfaction; drive continuous improvement; ensuring timely resolution and product evolution; driving results
Industry & Context.
technically adept; solving complex challenges; technical problem-solving; Analyze complex technical issues; apply statistical methods; deliver innovative, data-driven solutions; Advanced analytical and statistical thinking
Willingness to work in semiconductor cleanroom environments.
What They're Looking For.
Must Have
Master’s degree in Physics, Optics, Engineering, Material Science, or a related semiconductor process knowledge is a plus., Proven experience in customer-facing technical roles, with a track record of building and maintaining customer relationships., Demonstrated success in technical problem-solving, project execution, and cross-functional collaboration., Willingness to work in semiconductor cleanroom environments., project management, leadership, and organizational skills., Excellent presentation, communication, and interpersonal abilities., Fluent in English, with the ability to communicate clearly via email, video calls, and in-person meetings., Ability to manage multiple priorities in a fast-paced, global environment.
Nice to Have
semiconductor process knowledge is a plus.
What You'll Do.
Serve as the primary technical interface between KLA and customer
building trust and credibility through consistent
high-quality support.
Deliver applications support for KLA’s wafer inspection and metrology tools at customer fabrication facilities.
Lead customer engagements including product evaluations
new tool introductions
and drive competitions.
Drive customer success by conducting acceptance tests
and pre-sales technical enablement.
Cultivate customer relationships by understanding their technical needs
and ensuring satisfaction through onsite support.
Collaborate with customers and internal teams to co-author technical papers and present at global industry symposiums.
Develop and share Best Known Methods (BKMs)
SOP ( Standard Operating Procedures ) materials
and technical documentation to empower global Field Applications teams.
Act as a cross-functional bridge
aligning customer feedback with engineering
and marketing to drive continuous improvement.
Analyze complex technical issues
apply statistical methods
and deliver innovative
data-driven solutions.
Report regional insights and escalate field issues to product divisions
ensuring timely resolution and product evolution.
How You'll Work.
Team & Collaboration
Collaborate with customers and internal teams to co-author technical papers and present at global industry symposiums.; Act as a cross-functional bridge, aligning customer feedback with engineering, sales, and marketing to drive continuous improvement.; Effective collaboration and communication across diverse teams and cultures.
Communication Scope
Excellent presentation, communication, and interpersonal abilities.; Fluent in English, with the ability to communicate clearly via email, video calls, and in-person meetings.; Effective collaboration and communication across diverse teams and cultures.
Process & Methodology
project management, project execution
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